Remote AI Solutions Specialist - Customer Success

Bilinguallink

New Westminster

Remote

CAD 81,000 - 90,000

Full time

2 days ago

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Job summary

PointClickCare is seeking an AI Solutions Specialist to join the Customer Experience team. You will translate business needs into practical AI-driven automations, connect enterprise platforms, and embed AI into customer engagement processes without requiring deep software engineering.

You will work with tools like prompt engineering and workflow orchestration (n8n, Make, Zapier) to identify use cases, stand up intelligent workflows, and optimize them based on real performance data, partnering

Qualifications

Solid understanding of AI/LLM concepts and translating agentic capabilities into practical business outcomes without deep software engineering skills.
Experience with workflow automation/orchestration tools (n8n, Make, Zapier) to connect systems without production code.
Ability to interpret telemetry, usage data and dashboards to derive actionable insights.

Responsibilities

Identify high-impact AI use cases across the customer lifecycle and design AI-driven programs.
Build and maintain workflow automations and platform integrations across enterprise systems.
Develop, test, and iterate on prompt engineering strategies to maximize model accuracy and performance.
Monitor AI program performance and surface insights to leadership.
Collaborate with cross-functional teams to embed AI into core workflows.