Software Support Specialist

Valsoft Corporation; Canada; On-site; CAD 55,000 - 75,000; Full time

Job summary

Square 9 is a leading provider of AI-driven information management solutions. We seek a Software Support Specialist to deliver Level 2/3 assistance for customers and resellers deploying our document and content management solutions.

This entry-level role emphasizes strong communication, technical aptitude, and problem-solving as you diagnose software issues and coordinate with internal teams. Opportunities exist for growth into technical specialist and management tracks.

Qualifications

• Entry-level experience in technical support or customer-facing roles.
• High School Diploma or equivalent.
• Strong verbal and written technical communication skills.
• Familiarity with Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication).
• Desire to learn and troubleshoot software issues with cross-team collaboration.

Responsibilities

• Provide customer support for deployment and usage-related software issues.
• Resolve and troubleshoot software problems using internal ticketing tools.
• Collaborate with development and QA teams on issue resolution.
• Author and maintain knowledge base articles on common service issues.
• Manage multiple support projects with attention to detail.
• Communicate effectively with customers and internal teams.

Skills

Technical communication

Customer service

Problem-solving

Public speaking

Self-motivated

Education

High School Diploma

Tools

ASP.Net

IIS

Message Queuing

Authentication

SQL Server

Job description

Square 9 is a leading provider of AI-driven intelligent information management solutions that simplify document-driven processes. Our award-winning generative AI-powered platform removes the frustration of extracting data from documents, forms, and all external sources, so customers can harness the full power of their information. With a customer-first mindset, we empower organizations to work smarter, faster, and more efficiently.

As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document and content management solutions. This entry-level role demands strong communication skills, technical aptitude, and a passion for problem-solving as you troubleshoot software issues and liaise with internal teams. You will gain hands-on experience with Microsoft .Net-based technologies and have opportunities for career development in both technical specialist and management tracks.

Responsibilities

• Provide customer support for deployment and usage-related software issues
• Resolve and troubleshoot software problems using custom internal ticketing tools
• Collaborate with development and QA teams on issue resolution
• Author and maintain knowledge base articles on common service issues
• Manage multiple support projects with attention to detail
• Communicate effectively with customers and internal teams

Required Qualifications

• Entry-level experience in technical support or customer-facing roles
• High School Diploma or equivalent
• Strong verbal and written technical communication skills
• Proficiency with Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication)
• Demonstrated customer service and problem-solving abilities

Preferred Qualifications

• Experience with SQL Server and database management
• Ability to build consultative relationships with customers and resellers
• Comfort with public speaking and presentations
• Self-starter with strong organizational skills
• Criminal Background Check Required