Agent(e) bilingue en assurance de dommages

Royal Bank of Canada>; Longueuil; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Career opportunities

Innovative environment

Collaborative teams

Insurance & RRSP

Flexible hours

Vacation entitlement

Snacks & coffee

Job summary

ISAAC is seeking a Quality Assurance Analyst – Application Maintenance to support the tech support team, analyze complex requests, and ensure quality through tests and documentation.

You will collaborate with QA and development to improve processes, analyze change requests, and deliver clear test plans and validation. The role emphasizes bilingual communication and a proactive, collaborative work environment.

Qualifications

• Bachelor’s degree in computer science or software engineering, or other training with relevant experience.
• 3 to 5 years of experience in quality assurance or customer support at a software company.
• Good knowledge of programming with Windows environment.
• Knowledge of SQL Server.
• Excellent analytical and problem-solving skills.
• Bilingual in French and English.

Responsibilities

• Investigate incidents through functional and code analysis and suggest solutions to development teams.
• Support the technical support team as a go-to resource for incident management.
• Analyze bugs, identify causes and prioritize them.
• Develop, improve and run tests, and build validation tools.
• Document test plans and update test cases to reflect fixes and new features.
• Install, configure and test new versions of the software platform and upgrades.
• Resolve issues with the tests and tools we develop.
• Document defects clearly to speed up resolution.
• Analyze how our software is used to make improvement recommendations.
• Identify and fix system performance issues.
• Gather feedback on testing processes to identify areas for improvement.
• Work with QA and development teams to review test cases and assess change requests.

Skills

Analytical thinking

Problem solving

Communication skills

Programming knowledge (C#, Angular)

Windows environment

Education

Bachelor’s degree in computer science or software engineering

Tools

Azure DevOps

Windows PowerShell

.NET platform

C#

SQL Server

Job description

As a Quality Assurance Analyst – Application Maintenance, you support the technical support team in analyzing and handling complex customer requests. You help implement and apply testing methods to make sure we meet our quality standards, and you analyze change requests. You work with the quality assurance and development teams to improve processes. You embody ISAAC’s values and contribute to a positive work environment.

Success is measured by the quality of your diagnoses and tests, the clarity of your documentation, the relevance of your improvement recommendations and your ability to live ISAAC’s values in your daily work.

Responsibilities

• Investigate incidents through functional and code analysis to suggest solutions to the development teams (mobile, web, back-end)
• Support the technical support team as a go-to resource for incident management, to improve the resolution rate
• Analyze bugs, identify their causes and prioritize them
• Develop, improve and run tests, and build validation tools
• Document test plans and update test cases to reflect fixes and new features
• Install, configure and test new versions of the software platform and upgrades
• Resolve issues with the tests and tools we develop
• Document defects clearly (description, steps to reproduce, environment, etc.) to speed up resolution
• Analyze how our software is used to make recommendations for improvement and innovation
• Identify and fix system performance issues
• Gather and assess feedback on testing and quality assurance processes to identify areas for improvement
• Work closely with the quality assurance and development teams to review test cases, assess possible solutions and analyze the various change requests
• Align your actions with ISAAC’s mission and strategic objectives, showing care and authenticity toward colleagues and customers

Qualifications

• Bachelor’s degree in computer science or software engineering, or other training combined with relevant experience
• 3 to 5 years of experience in quality assurance or customer support at a software development or high-tech company, or other relevant experience
• Good knowledge of programming (e.g., C#, Angular or another programming language) and of the Windows environment
• Knowledge of SQL Server
• Excellent analytical and problem-solving skills
• Strong oral and written communication skills in French and English
• Assets: experience with Azure DevOps, good knowledge of scripting tools (e.g., Windows PowerShell), knowledge of the .NET platform and the C# language, knowledge of Agile methodology

Employment Type: Permanent, Full-time. Salary: CA$19.00 hourly.

Additional Information

Collaborators are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:

• varied career opportunities
• a stimulating work environment focused on innovation
• enthusiastic and collaborative teams
• competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, an EAP, flexible hours, 4 weeks of vacation, etc.
• various social activities and free snacks and coffee every day.