Agent, Customer Service

Canadian North; Iqaluit; On-site; CAD 24,000 - 35,000; Full time

Benefits offered by this job

Three weeks of paid vacation

Two weeks of paid personal leave

Cargo Privileges Program

Travel benefits with Canadian North

Job summary

Canadian North is seeking a Customer Service Agent in Iqaluit to assist passengers from check-in to baggage handling and information provision, delivering a positive travel experience.

You will work with a supportive team, adapt to varying shifts including evenings and holidays, and benefit from a $21.50/hour pay rate plus Living Allowance and language premium where applicable.

Qualifications

• High school diploma or equivalent work experience.
• Strong communication and customer service skills.
• Ability to work well in a team environment.
• Strong computer skills including Word, Excel, and Outlook.
• Ability to manage multiple tasks and stay organized in a fast-paced environment.
• Ability to obtain and maintain RAIC.

Responsibilities

• Check in passengers and process baggage.
• Make reservations and calculate fares.
• Provide information to passengers and customers.
• Respond to travel agency inquiries.
• Assist passengers with mobility needs and other special requirements.
• Issue tickets and prepare sales reports for deposit.
• Maintain records and files as required.
• Carry out any other duties assigned by management.

Skills

Strong communication

Customer service

Teamwork

Multitasking

Flexibility

Fast-paced environment

RAIC eligibility

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.

You’ll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.

Total Rewards & Employee Benefits

We’re committed to offering a comprehensive benefits package that supports your health, security, and future.

• Three weeks of paid vacation
• Two weeks of paid personal leave

Free or discounted cargo shipping through our Cargo Privileges Program

• Travel benefits with Canadian North and 100+ airlines
• Health, dental, and life insurance
• Retirement savings plans

About the position

As a Customer Service Agent, you will assist passengers throughout their travel journey by checking them in, handling baggage, providing information, and helping deliver a positive travel experience.

Pay Rate: Starting at $21.50 per hour

Northern Living Allowance: $8.89 per hour (equal to $18,500.00 per year)

Language Premium: Additional $2.00 per hour for employees who are fluent in Inuktut.

Schedule: This job may require you to work different hours, including evenings, weekends, and holidays. Work schedules are assigned based on seniority. Because of this, we cannot adjust your schedule to fit another job, school, or personal commitments.

Please note that relocation assistance is not available for this position. To be considered, applicants must live in Iqaluit, NU.

What You'll Do

• Check in passengers and process baggage;
• Make reservations and calculate fares;
• Provide information to passengers and customers;
• Respond to travel agency inquiries;
• Assist passengers with mobility needs and other special requirements;
• Issue tickets and prepare sales reports for deposit;
• Collect, maintain, and send reservation and passenger information;
• Manage staff travel and employee travel for both business and personal purposes;
• Maintain records and files as required;
• Process claims for lost, delayed, or damaged baggage;
• Record aircraft arrival and departure times;
• Communicate with aircraft by radio when required;
• Provide aircraft load information;
• Assist Cargo/Ramp Attendants when needed with tasks such as processing carry-on baggage and placing safety cones (loading the aircraft is not required);
• Perform other related duties as required; and
• Carry out any other duties assigned by management.

What You’ll Bring

Required

• High school diploma or equivalent work experience
• Strong communication and customer service skills
• Ability to work well in a team environment
• Strong computer skills, including Microsoft Word, Excel, and Outlook
• Ability to manage multiple tasks and stay organized in a fast-paced environment
• Willingness to support all areas of passenger services
• Ability to work a flexible schedule, including evenings, weekends, holidays, and irregular hours
• Ability to obtain and maintain a Restricted Area Identity Card (RAIC)

Nice to Have

• Experience in the airline, travel, or aviation industry
• Knowledge of airline ticketing systems
• Knowledge of passenger check-in procedures and baggage handling
• Experience assisting passengers with mobility needs
• Ability to speak English and French, or English and Inuktut
• Experience with airline documentation and paperwork