Agent Accounts Receivables

Air Liquide; Montreal; Presencial; CAD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Air Liquide Canada is seeking an Accounts Receivable Agent to support sales and customer service by providing credit services to customers, maintaining strong relationships, and contributing to the financial health of Air Liquide Canada.

The role is based at the Anjou office and requires at least 5 years of AR/collections experience, plus a post-secondary diploma in administration. Strong French and English communication, and familiarity with SAP/Oracle are valued.

Formación

• Requires at least 5 years in accounts receivable, collections, or customer service.
• Post-secondary diploma or college degree in administration or related field.
• Fluent in French and English for Canada-wide customer service.
• Proven ability to manage high-volume workflows with attention to detail.

Responsabilidades

• Manage accounts receivable collections and keep aging at 45 days or less.
• Review delinquent accounts and contact customers to collect outstanding amounts.
• Negotiate repayment methods and terms with customers and send standard collection letters.
• Coordinate with third parties to assist in collection efforts.
• Process credit applications and analyze customer credit status and limits.
• Maintain customer records and daily entries; reconcile monthly accounts.
• Advise sales on credit risks and customer status; ensure timely payments.
• Ensure payments are credited accurately and follow quality procedures.

Conocimientos

Bilingual French/English

Organizational skills

Conflict resolution

High-volume workflows

Customer service

Educación

Post-secondary diploma in administration

Herramientas

Google Suite

SAP

Oracle

Descripción del empleo

How will you CONTRIBUTE and GROW?

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Air Liquide, we RESPECT, HONOR and VALUE diversity. Air Liquide is Hiring for an Accounts receivable agent This position is located at our Anjou office located at 11201 Ray-Lawson Blvd.

Summary Job Description

The primary objective of this position is to support the sales and customer service teams by providing credit services to customers, maintaining strong customer relationships, and contributing to the financial health of Air Liquide Canada, while promoting ALC's safety and quality objectives.

Key Responsibilities

Ensure accounts receivable collection

• Maintain accounts receivable aging at 45 days or less.
• Review delinquent accounts and contact customers by phone to collect outstanding amounts.
• Negotiate repayment methods and terms with customers.
• Type and send standard letters to customers to encourage payment of overdue accounts.
• Coordinate with a third party to facilitate collection efforts for overdue accounts.

Evaluate credit approval

• Processes applications for credit
• Analyzes customer credit status, evaluates and establishes customer credit limits

Maintain customer records

• Record information regarding customers' financial status and the status of collection efforts.
• Make daily entries in customer accounts for checks and materials received.
• Each month, reconcile and monitor accounts to assess and improve customer performance.
• Consult with and advise the sales team as needed.

Quality

• Ensure that all customer payments are credited accurately and in a timely manner.
• Understands and follows group procedures as outlined in the ALC Quality Manual.
• Ensures that appropriate corrective and preventive measures are implemented to address customer issues or complaints.

Customer Relations

• Develops a strategy to ensure customer satisfaction and loyalty.

#LI-DNI

Are you a MATCH?

Required Qualifications

Experience: At least 5 years of experience in a position related to accounts receivable/collection and/or customer service.

Education: Post-secondary diploma or college degree in administration or a related field.

Skills

• Strong communication skills in French and English to serve customers across Canada Basic knowledge of accounting and computer skills (Google Suite, SAP and Oracle are a plus).
• Very organized
• Ability to thrive in a fast-paced environment
• Proven track record of managing high-volume workflows with exceptional attention to detail
• Strong conflict resolution skills and the ability to remain calm and professional

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background.

We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here!