After-Hours Desk Operator

SilkRoad; Calgary; On-site; CAD 42,000 - 52,000; Full time

Job summary

Trotter & Morton Group of Companies is seeking an After-Hours Desk Operator for an office-based position. The role involves managing incoming calls, dispatching response personnel, and handling administrative and security tasks during shifts.

We require strong communication, attention to detail, and the ability to stay calm under pressure. Prior security experience is an asset but not required, with high school diploma or equivalent as a baseline.

Qualifications

• Excellent communication and interpersonal skills.
• Strong attention to detail and accurate record-keeping.
• Basic computer proficiency and familiarity with admin tasks.
• Ability to stay calm and professional under pressure.

Responsibilities

• Answer incoming calls promptly and professionally.
• Record detailed reports on the nature of each call.
• Dispatch trades or guard services using the call list.
• Perform shift-related computer tasks, opening and closing shifts.
• Handle security tasks such as deleting access cards and CCTV checks.
• Supervise remote guard tours conducted over the phone.
• Other duties as required.

Skills

Communication

Attention to detail

Basic computer skills

Calm under pressure

Education

High School diploma or equivalent

Job description

Trotter & Morton Group of Companies are a diverse group of building trades experts offering unique and integrated construction solutions for our divisions specializing in industrial construction, commercial construction, facility services and building maintenance.

Since 1927, our skilled workforce has brought their high-quality workmanship, experience, and passion to a diverse project portfolio that includes some of Alberta and British Columbia 's most iconic structures.

At Trotter & Morton, we know we're only as good as our employees. We are currently seeking an After-Hours Desk Operator to join our team in an office-based position! The After-Hours Desk Operator will be responsible for managing incoming calls, dispatching appropriate response personnel, and performing administrative and security-related tasks during their shift.

Hours of Operation

• Monday–Friday: Overnight shifts
• Saturday & Sunday: Daytime and overnight shifts, with coverage required across a 24-hour period
• Statutory Holidays: Availability required

Roles and Responsibilities

• Answer incoming calls promptly and professionally
• Record detailed reports on the nature of each call
• Dispatch the appropriate trades or guard services using the provided call list
• Perform shift-related computer tasks, including opening and closing out shifts
• Manage security-related tasks, such as deleting access cards and conducting CCTV investigations
• Oversee and assist with remote guard tours conducted over the phone
• Other duties as required

Required Skills and Abilities:

• Excellent communication and interpersonal skills
• Strong attention to detail and ability to document information accurately
• Basic computer proficiency and familiarity with administrative tasks
• Ability to remain calm and professional under pressure

Required Experience:

• Previous experience in a similar role or with security systems is an asset but not required
• Administrative experience would be an asset
• High School diploma or equivalent

We firmly believe our employees are our best assets and we are committed to providing ongoing training and support to allow them to reach their full potential. Trotter & Morton Group of Companies is an industry-leader in safety, and we strive for an incident-free workplace in all aspects of our operations.

Our Commitment to Diversity

The Trotter & Morton Group of Companies is an equal opportunity employer. We are committed to hiring talented, qualified professionals without regard to race, age, gender, or any other protected ground and to providing an environment without discrimination.

Every effort is made to provide fair and equal employment and development opportunities and to ensure that our policies regarding hiring, compensation, promotions, and transfers are based solely on skills and capabilities, job requirements, job performance, and other job-related criteria.

We thank all applicants in advance, however, we will only contact candidates selected for an interview.