Desktop Analyst

WestJet; Calgary; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Travel privileges

Benefits program

Job summary

WestJet is seeking an IT Desktop Analyst to deliver hands-on end-user support for desktop, laptop, and mobile environments. You will troubleshoot hardware and software, manage tickets, and ensure secure, reliable connectivity across our systems.

This in-person role requires collaboration up to five days a week, with shifts spanning early mornings to evenings. You’ll work with a diverse IT team and contribute to maintaining stable, well-documented user environments.

Qualifications

• Bachelor's degree in information technology, Computer Science, or a related field.
• Proven experience in desktop support, network troubleshooting, and mobile device management.
• Strong knowledge of Windows, macOS, Linux; familiarity with common software applications.

Responsibilities

• Install, configure, and maintain desktop computers, laptops, and peripherals.
• Diagnose and resolve hardware and software issues.
• Perform regular maintenance tasks, including software updates and backups.
• Assist users with desktop issues and provide basic training.

Skills

Desktop support

Network troubleshooting

Mobile device management

Operating systems

Communication

Education

Bachelor's degree in IT/CS

Tools

Ticketing systems

Remote desktop tools

Security basics

Job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview of Role

The IT Desktop Analyst is responsible for providing technical assistance and support related to computer systems, hardware, software, and mobile devices. This role involves troubleshooting and resolving issues, ensuring the smooth operation of desktop environments, and maintaining network connectivity.

Key Deliverables Include

Desktop Support

• Install, configure, and maintain desktop computers, laptops, and peripherals
• Diagnose and resolve hardware and software issues
• Perform regular maintenance tasks, including software updates and system backups
• Assist users with desktop-related issues and provide training on basic functions

Network Support

• Monitor and maintain network connectivity for desktop and mobile devices
• Troubleshoot network-related issues and coordinate with network administrators for resolution
• Ensure desktop computers interconnect seamlessly with diverse systems, including file servers, email servers, and application servers

Mobile Device Support

• Configure and support mobile devices, including smartphones and tablets
• Assist users with mobile device setup, synchronization, and troubleshooting
• Ensure mobile devices comply with security policies and procedures

User Support

• Respond to user inquiries and provide technical support via phone, email, or in-person
• Document and track issues using a ticketing system
• Communicate technical issues and solutions clearly to non-technical users

System Maintenance

• Perform regular system updates and patches to ensure security and functionality
• Maintain inventory of hardware and software assets
• Assist in the development and maintenance of user manuals and guidelines

Experience and Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field
• Proven experience in desktop support, network troubleshooting, and mobile device management
• Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications
• Familiarity with network protocols and troubleshooting tools
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills

Preferred Skills

• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate
• Experience with remote desktop support tools and ticketing systems
• Knowledge of cybersecurity best practices

Work Schedule Requirements

• Must be available to work shift-based schedules spanning Sunday through Saturday
• Shifts may be assigned anytime between 0430 and 2100
• Flexibility to work early mornings, evenings, and weekends is required
• Participation in an on-call rotation outside of scheduled hours is required

The benefits of being a WestJetter

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet’s operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet’sAlcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you’re passionate about this role, we encourage you to apply – even if you don’t meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [e-mail].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding your application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [e-mail].