Sales Centre Agent, WestJet Vacation Sales Centre

Sunwing; Calgary; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work opportunities

Travel privileges for you and family

Paid training and equipment

Career growth and development

People-first culture

Job summary

Sunwing Vacations Group is seeking a Sales Center Agent to join our team in Calgary with flexible remote work options. You’ll be the first contact for guests and travel partners, guiding them to plan and book memorable vacations and delivering top-tier service.

The role reports to the Supervisor, Sales Center; requires 40h/week with overtime potential and shifts including weekends. Training is a 10-week program, Monday–Friday MST.

Qualifications

• Minimum one year of customer service or sales experience (an asset).
• Call center experience (an asset).
• Travel agency or tour operator experience or education is an asset.
• Legally authorized to work in Canada.
• Able to learn multiple systems and technology platforms.
• Attendance and punctuality are mandatory; complete full training.

Responsibilities

• Respond to inbound calls from guests and travel partners in a professional, efficient and accurate manner.
• Understand guest needs, recommend appropriate vacation products and complete bookings.
• Provide exceptional guest service throughout the booking process.
• Build strong product knowledge to confidently answer guest questions and provide travel recommendations.
• Learn and effectively use various reservation systems and software tools.
• Share guest feedback, trends and suggestions to improve guest experience.
• Collaborate with team to resolve guest concerns and provide effective solutions.
• Maintain a positive, professional, guest-focused approach in every interaction.

Skills

Customer service

Sales skills

Communication

Multitasking

Problem solving

Attention to detail

English fluency

French (asset)

Education

Travel Industry Certification

TICO/OPC certification asset

Tools

Microsoft Word

Excel

Outlook

Reservation systems

Job description

About Us

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

The Opportunity

Are you looking for a fun, passionate and travel-loving team? WestJet Vacations has the EPIC work culture you have been searching for.

About Us

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

The Opportunity

Are you looking for a fun, passionate and travel-loving team? WestJet Vacations has the EPIC work culture you have been searching for.

We are currently looking for a Sales Center Agent supporting our WestJet Vacations brand to join our team in making vacation dreams come true.

As a Sales Center Agent, you will be the first point of contact for our guests and travel partners, helping them plan and book memorable vacation experiences.

You will play an important role in delivering exceptional service, providing travel recommendations and ensuring every interaction reflects our passion for travel.

This position reports to the Supervisor, Sales Center and is based in Calgary, Toronto or Laval (QC) with the opportunity to work remotely and attend the office periodically as required.

Schedule and Working Conditions

Position: Permanent full-time.

Schedule: 40 hours per week with the possibility of overtime based on business needs.

Shifts: Must be available to work any shift during our hours of operation, including weekends and statutory holidays as required. The Sales Centre operates seven days a week from 6:00 a.m. to 10:30 p.m. MST

What You’ll Do

• Respond to inbound calls from guests and travel partners in a professional, efficient and accurate manner.
• Understand guest needs, recommend appropriate vacation products and complete bookings.
• Provide exceptional guest service throughout the booking process.
• Build strong product knowledge to confidently answer guest questions and provide travel recommendations.
• Learn and effectively use various reservation systems and software tools.
• Share guest feedback, trends and suggestions to help improve the overall guest experience.
• Collaborate with team members to resolve guest concerns and provide effective solutions.
• Maintain a positive, professional and guest-focused approach in every interaction.

What We’re Looking For

• A passion for providing exceptional customer service and creating memorable customer experiences.
• Strong communication skills with the ability to build rapport with customers over the phone.
• A positive, empathetic, reliable and solution-oriented attitude.
• Ability to provide clear and professional information while demonstrating patience and understanding.
• Strong sales skills and the ability to identify customer needs and recommend appropriate solutions.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• A passion for travel and helping customers create unforgettable vacation experiences.

Your Profile

• Legally authorized to work in Canada (valid work authorization and documentation required).
• Comfortable working in a remote environment and attending the office when required.
• Must have a private, dedicated home workspace with a door that can be closed, free from distractions during working hours.
• Minimum one year of customer service or sales experience (an asset). -Call center experience (an asset).
• Travel agency or tour operator experience or education is an asset.
• Intermediate to advanced proficiency with computers and experience working within a Windows-based environment (including Microsoft Word, Excel, Outlook and instant messaging).Ability to learn and navigate multiple systems and technology platforms.
• Advanced written and verbal communication skills in English are required. French is considered an asset.
• Available to complete a paid, mandatory, full-time training program lasting 10 weeks Monday to Friday from 8:30 a.m. to 5:00 p.m. MST.
• Attendance and punctuality are mandatory and successful completion of the full training program is required.
• Ability to pick up company-provided equipment at the Calgary, Toronto or Laval (QC) office location.
• Access to high-speed internet with a direct modem connection and a quiet dedicated workspace at home.
• Travel Industry Certification*
• A TICO or OPC (Québec) certification is considered an asset.
• If you do not currently hold this certification, you will be required to complete the applicable certification as part of your employment. Fees apply to the exam and certification process.
• The first exam attempt will be covered by the company and any subsequent attempts will be the responsibility of the employee.

Your Benefits

• Sunwing provides a competitive total rewards package. On top of that, we offer:
• Travel privileges for you and your family, effective from your start date.
• Retirement Savings and Benefit programs that are flexible to meet your specific needs.
• Remote work opportunities with occasional office attendance as required.
• Paid training and company-provided equipment.
• Opportunities for career growth and development within Sunwing Vacations Group.
• A people-first culture where every day is different.
• A dynamic, passionate team that loves travel.
• Opportunities to contribute to our social responsibility initiatives.
• Meaningful work that helps create unforgettable vacation experiences for our customers.
• Discover our culture through @sunwinglife.

We thank all who apply however only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team.

Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions.

Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email [e-mail]