Adventure & Experiences Supervisor

Fairmont Hotels & Resorts; Banff; On-site; CAD 40,000 - 44,000; Full time

Benefits offered by this job

Subsidized staff housing

Staff meals each shift

Benefits package (Medical, Vision &amp

Pension plan with employer matching

Employee travel program discounts

Exclusive staff room rates

Resort discounts on facilities

Job summary

Fairmont Banff Springs is seeking an Adventure & Experiences Supervisor to lead event programming from concept to completion, ensuring engaging activities and exceptional guest experiences in an alpine setting.

The role requires creativity, organization, and strong leadership, with a starting hourly rate of $29.14 and staged increases over tenure to $31.90 per hour.

Qualifications

• Degree or diploma preferred; significant work experience can substitute.
• Standard First Aid certificate required.
• At least 2 years’ experience in programming, entertainment or event planning.
• Excellent interpersonal skills, professional demeanor.
• Must be creative, energetic, organized and self-motivated.
• Phenomenal customer service ethic and high quality expectations.
• Proficiency in Word, Excel, PowerPoint.

Responsibilities

• Oversee scheduling, logistics, and execution of special events, activities, and programs.
• Manage team schedules, onboarding, and daily operations within budgeted hours.
• Communicate with partners, vendors, and guests for seamless events.
• Provide input on industry trends and marketing materials; suggest new programs.
• Act as on-duty leader and handle guest concerns when required.

Skills

Degree / Diploma

First Aid certificate

Programming/Event planning experience

Interpersonal skills

Self-motivated/creative/organized

Customer service

MS Word/Excel/PowerPoint

Education

Degree / Diploma

Tools

Microsoft Word

Excel

PowerPoint

Job description

Who We Are

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

At the Fairmont, we are looking for a successful and enthusiastic Adventure & Experiences Supervisor who will assist in bringing programming and events to life from conception through to completion. Your vision and leadership Adventure & Experiences Supervisor will ensure an engaged team, efficient operations – and service that exceed the expectations of every guest and client. If you are creative, organized, energetic, an outdoor enthusiast, highly organized and love working with 'kids' of all ages, this may be the perfect role for you!

Starting Rate: $29.14 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $31.90.

Job Duties Include

• Oversee scheduling, logistics, and execution of special events, activities, and programs.
• Manage team schedules, onboarding, and daily operations while maintaining budgeted hours.
• Communicate with partners, vendors, and guests to ensure seamless event experiences.
• Provide input on industry trends, review marketing materials, and suggest creative program additions.
• Handle guest concerns, oversee departmental programming, and act as the on-duty leader when required.

Qualifications

Your Skills & Qualifications

• Degree / Diploma preferred; significant work experience can substitute for the degree.
• Standard First Aid certificate
• At least 2 years’ experience in programming, entertainment or event planning.
• Excellent interpersonal skills both in person and by phone, with high professionalism.
• Must be highly responsible, self-motivated, creative, energetic and organized.
• Phenomenal customer service ethic and high expectations for quality.
• Strong knowledge of the latest versions of Microsoft Word, Excel, PowerPoint

Additional Information

Job Perks & Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affiliation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]