Advancement Assistant

Queen's University; Kingston; On-site; CAD 42,000 - 56,000; Full time

Job summary

Queen's University in Kingston seeks an administrative and customer service professional to support the Office of Advancement. The role focuses on maintaining alumni data, coordinating events, arranging travel and accommodations, and preparing reports with accurate data reconciliation.

You will liaise with alumni, faculty, volunteers, and external partners, ensuring professional, courteous service in a fast-paced environment. Strong attention to detail and communication skills are essential.

Qualifications

• Frontline customer service experience and strong communication skills.
• Ability to manage multiple administrative tasks with high attention to detail.
• Experience with data entry, reporting, and reconciliation processes.

Responsibilities

• Provide administrative and customer service support to the Office of Advancement.
• Maintain alumni data and coordinate event logistics and travel arrangements.
• Prepare reports, reconcile data, and assist with budgeting and communications.
• Support work-study program activities including postings, resumes, interviews, and training.

Skills

Customer service

Administrative support

Data management

Tools

Microsoft Office

Job description

A Brief Overview

Reporting to the Associate Director, Advancement Operations, this position provides administrative expertise and frontline customer service for the Office of Advancement and supports long-term relationship building with our alumni, volunteers, donors and university partners. The incumbent supports the overall goals of Advancement through assisting with event planning, gift acceptance, accurate data management and liaising with internal and external audiences. This position requires a customer-focused individual, with sound judgment and good people skills, who enjoy working with people, and thrives on a wide variety of detail-oriented administrative work requiring a high level of attention to detail. They must be an excellent communicator who is at home in high-pressure, fast-paced environments, capable of providing professional, courteous and friendly service.

This position provides administrative and customer service support to The Office of Advancement. This position supports long-term relationships by maintaining alumni data, planning events, arranging travel and accommodation, preparing reports and reconciling data, and facilitating communications between alumni, faculty, team members and volunteers. This position organizes events, manages logistics, and monitors spending and budgets. This position provides oversight to the work study program including posting opportunities, reviewing resumes, participating in interviews, scheduling and delivering training, and work quality.