Advanced System Technician

Eastlink; Happy Valley-Goose Bay; Presencial; CAD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid vacation and holidays

Comprehensive health and dental

Company pension plan

Employee discounts on Eastlink

Descripción de la vacante

Eastlink is seeking an Advanced System Technician to join our Goose Bay team. The role involves field work and work from the designated office location at 5 Hillcrest Dr., Goose Bay, NL, reporting to the Manager, Operations. Full-time position requiring 40 hours per week.

You must reside in or relocate to the Goose Bay area. The role emphasizes servicing and maintaining Eastlink’s outside plant and delivering excellent customer support.

Formación

• Graduate of a recognized Electronics program.
• Strong problem-solving and technical aptitude are essential.
• Commitment to safety and OH&S practices.

Responsabilidades

• Identify, troubleshoot, and correct service problems in the outside plant.
• Provide superior customer service to customers in the field.
• Coordinate with teams to restore and maintain Eastlink services promptly.

Conocimientos

Problem solving

Customer service

Technical aptitude

Field environment

Safety awareness

Educación

Electronics program graduate

Descripción del empleo

Advanced System Technician / System Technician

Work Location: 5 Hillcrest Dr., Goose Bay, NL (This position requires mostly working on field or working from the designated office location.)
Department: Operations
Reports To: Manager, Operations
Employment Status: Full time, 40 hours per week

Eastlink is currently seeking a Service Technician to join our team in Goose Bay, NL. The successful candidate is required to reside in or be willing to relocate to this management area

What You’ll Be Doing

As a member of an experienced in-field technical team, the System Technician will be responsible for providing superior customer service to our customers through the identification, troubleshooting and correction of service problems in the outside plant for both forward and return path. This will include any faults found from the mainline through to the customer’s premises, which would impair the operation of Eastlink’s services. Committed to maintaining our outside plant network in a timely and effective way, you will work towards the ultimate goal of providing the superior services that Eastlink is known for.

Eastlink provides in-house technical and safety training as well as training on specific services and duties that will increase with experience to ensure you have the skills to succeed.

Qualifications

• Professional and customer-focused individuals with strong problem-solving skills and technical aptitude.
• Thrives in a fast-paced, customer-facing work environment.
• Graduate of a recognized Electronics program.
• Industry experience in repair and maintenance is considered an asset.
• NCTI or SCTE training is considered an asset.
• Demonstrates a strong commitment to workplace safety and consistently follows Occupational Health & Safety (OH&S) best practices.
• Able and willing to travel throughout the region.
• Holds a valid driver's license with a satisfactory driving record.
• Successful candidates must provide a driver's abstract and pass a criminal background check as part of the recruitment process.

You Also Have The Ability To Do The Following

• Manually lift, push and pull up to 90 lbs.
• Work in inclement weather conditions (including snow, rain & cold)
• Kneel, crouch and work above shoulders on occasion.
• Work safely aloft from a ladder, pole gaffs, or bucket truck near energized equipment and/or power lines.

About Eastlink

Eastlink is proudly family-owned and headquartered in Halifax, Nova Scotia. After more than 50 years, we've grown from a small-town startup into one of Canada's Best Managed companies without losing our entrepreneurial edge. We move fast. We try new things. We care about doing right by our customers, and we're not afraid to take a different approach to make that happen.

Why Work with Us

We could say we're not your typical telecom, but what makes us different is how we operate day to day. At Eastlink, we're a tight-knit team all working toward common goals. We're big enough to do meaningful work, but small enough that you can actually make your mark. You won't get stuck waiting for layers of approval or years of tenure to make an impact! We believe in getting involved, speaking up, and figuring things out together. We're always listening, learning, and adapting because our customers (and our people) expect us to. And just like we invest in our network, we invest in you, with intention and for the long run.

When You Join Eastlink, You'll Enjoy

• Opportunities for internal growth and promotion
• Paid vacation and holidays
• Comprehensive health and dental benefits
• Company pension plan with employer contributions
• Employee discounts on Eastlink products and services

We're committed to building a workplace where everyone feels they belong. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process. Need an accommodation during the hiring process? We encourage you to reach out and let us know how we can support your participation.