Service Technician

Eastlink; Oliver; On-site; CAD 42,000 - 65,000; Full time

Job summary

Eastlink is seeking a Service Technician to join our field team in Western, BC. The successful candidate will identify, troubleshoot and repair service problems in the outside plant, from the mainline to the customer’s premises.

The role requires an electronics program graduate with repair/maintenance experience, a valid driver’s license, and willingness to travel across the region. Background checks may be requested, and safety training is provided to ensure performance and safety.

Qualifications

• Graduate of a recognized Electronics program.
• Relevant industry repair and maintenance experience is considered an asset.
• NCTI or SCTE training is considered an asset.
• Able to travel throughout the region, you require a valid driver’s license.
• A criminal background check may be requested.

Responsibilities

• Identify, troubleshoot and correct service problems in the outside plant from mainline through to the customer’s premises.
• Provide superior customer service in a fast-paced, customer-facing environment.
• Eastlink provides in-house technical and safety training and ensures you have the skills to succeed.

Skills

Customer service

Problem solving

Technical aptitude

Travel

Education

Electronics program graduate

Tools

NCTI training

SCTE training

Job description

Eastlink

Designated Office

356 Co-op Ave,
Oliver, BC, V0H 1T0

This position requires working in the field based out of Western, BC.

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

Eastlink is currently seeking a Service Technician to join our team in Western, BC. The successful candidate is required to reside in or be willing to re-locate to this management area.

Responsibilities

As a member of an experienced in-field technical team, the Service Technician will be responsible providing superior customer service to our customers through the identification, troubleshooting and correction of service problems in the outside plant for both forward and return path. This will include any faults found from the mainline through to the customer’s premises, which would impair the operation of Eastlink’s services. Committed to maintaining our outside plant network in a timely and effective way, you will work towards the ultimate goal of providing the superior services that Eastlink is known for.

Eastlink provides in-house technical and safety training as well as training on specific services and duties that will increase with experience to ensure you have the skills to succeed.

Qualifications

As the ideal candidate, you are a professional, customer orientated individual who has strong problem-solving skills, technical aptitude and enjoys working in a fast-paced customer facing work environment. You are a graduate of a recognized Electronics program. Relevant industry repair and maintenance experience is considered an asset. NCTI or SCTE training is considered an asset. Committed to fostering a safe work environment, you proactively demonstrate Occupational Health & Safety work safe practices. Able to travel throughout the region, you require a valid driver’s license coupled with a satisfactory driving record. As part of the recruitment process a drivers abstract, and criminal background check will be requested.

You Also Have The Ability To Do The Following

• Manually lift, push and pull up to 90 lbs.
• Work in inclement weather conditions (including snow, rain & cold)
• Kneel, crouch and work above shoulders on occasion.
• Work safely aloft from a ladder, pole gaffs, or bucket truck near energized equipment and/or power lines.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.