Advanced Support Engineer - Diamond

Check Point Software; Ottawa; Hybrid; CAD 80,000 - 180,000; Full time

Job summary

Join a forward-thinking company as an Advanced Support Engineer, where your expertise in networking and Internet security will be pivotal. This role involves providing top-notch technical support, developing troubleshooting skills, and ensuring customer satisfaction through effective communication. As part of a dynamic team, you'll engage in a hybrid work environment, balancing time between the office and remote work. With a commitment to innovation and excellence, this organization offers a unique opportunity to contribute to cutting-edge security solutions while enjoying a supportive company culture that values your contributions.

Qualifications

• 5-8 years of experience in enterprise level networking and Internet Security.
• Experience with Check Point products and VPN technologies.

Responsibilities

• Provide technical support and facilitate installations for customers.
• Manage customer expectations and resolve technical issues promptly.

Skills

Networking

Internet Security

Check Point Products

RHEL/Linux

VPN Technologies

Traffic Analyzing Tools (Wireshark)

TCP/UDP Protocols

Routing Protocols (OSPF, BGP)

UNIX Shell Scripting (Bash)

Customer Support

Job description

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Why Join Us?

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

Key Responsibilities

• Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
• Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility.
• Occasional travel to customer sites in the US and Canada is required as needed.
• Ensure management of customer expectations and resolution of technical issues in a timely manner.
• Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies.

Qualifications

• 5-8 years of relevant enterprise level networking and Internet Security technology experience.
• Experience with Check Point products required.
• Strong understanding of networking and operating system functions of RHEL or other Linux based servers.
• Experience configuring and troubleshooting VPN technologies.
• Strong understanding of the OSI model on Layers 1-4.
• Experience with traffic analyzing tools like Wireshark.
• Understanding of how common TCP/UDP connections are established based on their protocol.
• Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP.
• Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash.
• Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
• Must be eligible to work in country of residence without sponsorship from an employer now or in the future.
• This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present.

EOE M/F/Veterans/Disabled

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Computer and Network Security, Software Development, and IT Services and IT Consulting

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