Advanced Support Engineer - APAC Diamond

Check Point Software; Ottawa; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An established industry player in Cyber Security is looking for an Advanced Support Engineer to join their dynamic team. This full-time role involves providing top-notch technical support and facilitating installations while working in a hybrid environment. With a focus on customer satisfaction, you'll be responsible for managing technical issues and supporting various customer environments. If you have a strong background in enterprise networking and a passion for technology, this is a fantastic opportunity to grow your career and make a significant impact in the field.

Qualifications

• 5-8 years of experience in enterprise networking and Internet Security.
• Proficiency in Check Point products and Linux-based OS functions.

Responsibilities

• Provide technical support and documentation for customer environments.
• Manage customer expectations and resolve technical issues promptly.

Skills

Enterprise Networking

Internet Security

Check Point Products

Linux-based OS Functions

VPN Configuration

Traffic Analysis Tools (Wireshark)

TCP/UDP Protocols

Basic UNIX Shell Scripting

Tools

Wireshark

Job description

Advanced Support Engineer - APAC Diamond

Join to apply for the Advanced Support Engineer - APAC Diamond role at Check Point Software.

About the Role

As a leading vendor in Cyber Security, Check Point Software is seeking an Advanced Support Engineer for the APAC region. This role involves providing technical support, facilitating installations and maintenance, and supporting customer environments. The position requires working a shift starting at 6pm local time, with occasional travel to US and Canadian customer sites.

Key Responsibilities

1. Provide technical support and documentation for customer environments.
2. Communicate effectively with clients at technical and management levels.
3. Travel to customer sites in the US and Canada as needed.
4. Manage customer expectations and resolve technical issues promptly.
5. Maintain troubleshooting skills on Check Point products and industry technologies.

Qualifications

• 5-8 years of enterprise networking and Internet Security experience.
• Experience with Check Point products.
• Understanding of networking and Linux-based OS functions.
• Experience with VPN configuration and troubleshooting.
• Knowledge of OSI model Layers 1-4.
• Proficiency with traffic analysis tools like Wireshark.
• Understanding of TCP/UDP protocols, ARP, VoIP, and routing protocols (OSPF, BGP).
• Basic UNIX shell scripting skills.
• Support experience with customers, resellers, and field personnel.
• Eligibility to work without sponsorship.
• This is a hybrid role requiring two days in the office weekly where applicable.

Note: Must be comfortable working a shift starting at 6pm local time. The position is full-time and based in locations with Check Point offices.

Additional Information

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industries: Cyber Security, Software Development, IT Services & Consulting

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