Advanced Support Engineer - APAC Diamond

Check Point Software Technologies Ltd.; Ottawa; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an Advanced Support Engineer, where you will leverage your expertise in networking and Internet security to provide exceptional support to clients. This hybrid role allows you to work from home while collaborating closely with a dynamic team. You will be instrumental in ensuring customer satisfaction by managing technical issues and providing insightful solutions. If you're passionate about cybersecurity and eager to make a difference in a leading organization, this is the perfect opportunity for you.

Qualifications

• 5-8 years of experience in enterprise-level networking and Internet Security.
• Experience with Check Point products is required.
• Strong understanding of networking and Linux system functions.

Responsibilities

• Provide technical support and facilitate installations and maintenance.
• Develop troubleshooting skills on Check Point products.
• Manage customer expectations and resolve technical issues promptly.

Skills

Networking

Internet Security

Check Point Products

VPN Technologies

Traffic Analyzing Tools (Wireshark)

Basic Programming (Bash)

OSI Model Understanding

Linux (RHEL)

TCP/UDP Connections

Routing Protocols (OSPF, BGP)

Job description

Advanced Support Engineer - APAC Diamond

Services/Support | Full Time | Job Id: 23246

Why Join Us?

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

Must be comfortable working a shift that starts at 6pm local time.

Key Responsibilities

• Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
• Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility.
• Occasional travel to customer sites in the US and Canada is required as needed.
• Ensure management of customer expectations and resolution of technical issues in a timely manner.
• Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard-based technologies.

Qualifications

• 5-8 years of relevant enterprise level networking and Internet Security technology experience.
• Experience with Check Point products required.
• Strong understanding of networking and operating system functions of RHEL or other Linux-based servers.
• Experience configuring and troubleshooting VPN technologies.
• Strong understanding of the OSI model on Layers 1-4.
• Experience with traffic analyzing tools like Wireshark.
• Understanding of how common TCP/UDP connections are established based on their protocol.
• Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP.
• Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash.
• Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product-related issues.
• Must be eligible to work in country of residence without sponsorship from an employer now or in the future.
• This is a hybrid work-from-home position that requires two days in the office per week, in locations where a Check Point office is present.

EOE M/F/Veterans/Disabled

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Our Equal Employment Opportunity Statement

Check Point Software Technologies is an equal opportunity employer and we strive for diversity in our workplace. All qualified applicants will receive consideration for employment opportunities without regard to religion, race, color, sex, marital or veteran statuses, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, genetic information, or any other characteristics protected by the laws or regulations of any jurisdiction in which we operate.