Admissions Services Specialist - Central Office

Nova Scotia Community College; Halifax; On-site; CAD 48,000 - 60,000; Full time

Job summary

The Nova Scotia Community College seeks an Admissions Services Specialist to enhance client satisfaction. This role involves fostering relationships with students, managing inquiries, and providing information about NSCC programs and services, requiring strong organizational skills and a commitment to diversity.

Qualifications

• Minimum 2 years experience in a client-focused environment.
• Familiarity with advancing technology for creating exceptional student experiences.
• Experience in a contact center environment would be considered an asset.

Responsibilities

• Employ high-level communication and demonstrate a strong desire to contribute to student success.
• Represent NSCC and build strong relationships with clients.
• Foster quality interactions through verbal and written communication.

Skills

Communication

Client Satisfaction

Problem Solving

Organizational Skills

Interpersonal Skills

Education

Post-secondary diploma in Business Office Administration

Qualifications in Communications or Public Relations

Tools

Microsoft Office Suite

PeopleSoft

Job description

Term Full-time Position : Commencing approximately Aug 7 2025 and ending approximately September 15 2026

Application deadline is 11.59PM June 12 RB1 2025

Competition No. 2526-111

Salary range : $ 48210.27 to $ 59117.52

What youll do

Responsibilities

What youll do

As an Admissions Services Specialist you are a specialist in client satisfaction knowledge management and facilitation for prospects applicants students and internal and external partners of NSCC.

Enthusiastic and passionate about the NSCC experience you will :

• Employ a high level of communication positivity ownership organization and knowledge.
• Demonstrate a strong desire to contribute to student success and the success of the College as a key force in the economy and quality of life in Nova Scotia.
• Be responsible for both inbound and outbound verbal and written communication that fosters a quality experience for our clientele.

As a first responder in the Admissions Contact Centre you will :

• Represent NSCC in building strong relationships.
• Develop and convey a deep rich knowledge base on NSCC programs practices services and policies and will be considered a subject matter expert for people wanting information about the NSCC experience.
• Embrace and capitalize on new processes technologies and systems designed to improve the client experience and contribute to a culture of service excellence and you will play an integral role in fostering and influencing existing and developing new service initiatives.

What youll need

Qualifications

Qualifications and Occupational Experience :

• The minimum educational qualification for this position is a post-secondary diploma in Business Office Administration Communications Public Relations or a related discipline.
• You have a minimum of two years of recent and related occupational experience providing exceptional service in a client focused environment.
• Occupational experience in a post-secondary environment would be considered an asset.
• You are familiar with and comfortable using computer applications such as Microsoft Office Suite including Microsoft outlook and Microsoft Excel. Experience with PeopleSoft would be considered an asset.
• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology to create an exceptional student experience.
• You have strong organizational and time management skills with the ability to handle multiple tasks in a fast paced deadline driven environment.
• Experience supporting / providing service to students and prospective students would be considered an asset.
• Experience in a contact center environment would be considered an asset.

Relevant Skills and Knowledge

• You demonstrate a commitment to equity diversity inclusion accessibility and anti-racism.
• You possess excellent interpersonal skills that enable you to interact at all levels of an organization.
• You are known for your superior customer service skills and are able to create a relationship of trust beyond immediate interaction.
• Your superb team working skills enable you to contribute positively to a team environment
• You are known for your problem solving and critical thinking skills.
• You are a strong communicator

A little bit about us

Nova Scotia Community College

We value Diversity and Inclusion

The College values diversity and inclusion and is committed to employment equity. We encourage applications from all qualified candidates including Aboriginal / Indigenous Persons Black / African Nova Scotians members of racially visible communities persons with disabilities persons of a minority sexual orientation gender identity and / or expression and women. Applicants from these communities wishing to self-identify may do so by completing the online questionnaire within the application.

All NSCC positions are advertised every Tuesday and Thursday. To learn more about us and our hiring process please follow this link.

Are you interested

Work With Us

Candidates selected for interviews will be expected to provide at least three recent occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment NSCC will ensure that applicants are provided reasonable accommodations as required. If accommodation is needed to participate in the job application process please contact Nikki Berrigan HR Generalist at emailprotected. Our Employee Workplace Accommodation Policy can be found here.

Required Experience :

Unclear Seniority

Key Skills

Criminal Justice,Account Payable,Economics,Front End,Facilities Management,Domestic

Employment Type : Temp

Experience : years

Vacancy : 1

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