Admissions Coordinator

CPA Ontario; Toronto; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking an Admissions Coordinator to join their Registrar's Office. This role is pivotal in managing applications from internationally trained accountants, ensuring compliance with regulations and providing exceptional customer service. The ideal candidate will thrive in a fast-paced environment, showcasing strong organizational and communication skills. With a commitment to diversity and professional growth, this dynamic organization offers flexible work options and a supportive workplace culture. Join a team dedicated to advancing the profession and making a meaningful impact on membership.

Benefits

Flexible work options

Professional growth opportunities

Comprehensive benefits

Wellness programs

Diversity and inclusion initiatives

Qualifications

• 3+ years of experience in a regulatory or customer service environment.
• Proficient in CRM systems and Microsoft Office Suite.

Responsibilities

• Processing applications for internationally trained accountants.
• Responding to inquiries from students and applicants.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Multi-tasking

Negotiation Skills

Education

Post-secondary degree or diploma

Tools

Salesforce

Microsoft Office Suite

Adobe Acrobat

Power BI

Job description

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An Opportunity To Make an Impact on Membership

By Joining Our Registrar’s Office

CPA Ontario is currently in search of an Admissions Coordinator who will be responsible for supporting the administration, processing, and execution of applications from individuals who are members of international accounting bodies. You will have the opportunity to apply bylaws, regulations, policies, and procedures relating to Internationally Trained Accountants (ITAs) and Mutual Recognition Agreements (MRAs) in an environment that fosters customer service excellence.

What You’ll Be Doing

1. Championing the intake and processing of applications relating to ITAs and MRAs, including student registration, and admission through agreements with accounting institutes and beyond.
2. Responding to a high volume of emails and calls from students and applicants regarding student and admission programs.
3. Preparing correspondence for current and potential members, students, and applicants, and materials for assessment meetings.
4. Reviewing and updating membership management database to ensure data accuracy and integrity, and performing process improvements as needed.
5. Processing and summarizing research findings and communicating with international accounting bodies and other provincial bodies when necessary.

Who You Are

• A post-secondary graduate with a degree or diploma and at least 3 years of professional experience in a complex, rules-driven regulatory, membership, or customer service environment.
• An organized administrator with excellent multi-tasking skills, able to work under pressure and meet deadlines.
• Experienced with CRM systems like Salesforce; experience with Power BI is a plus.
• Proficient in Microsoft Office Suite and Adobe Acrobat; eager to learn new technologies.
• A personable communicator with excellent interpersonal and customer service skills.
• Strong verbal and written communication skills, with negotiation abilities.

What We Offer

• A fast-paced environment emphasizing collaboration, innovation, and passionate professionals.
• Flexible work options supporting work-life balance.
• Diversity and inclusion initiatives to foster an inclusive workplace.
• Opportunities for professional growth and career development.
• Comprehensive benefits and wellness programs supporting your well-being.

Who We Are

We protect the public, advance the profession, and enable CPAs to lead in business and society. We serve over 103,000 members and 18,000 students, maintaining high standards of integrity and expertise. Our Chartered Professional Accountants are valued globally for their leadership and strategic skills. For more information, visit: cpaontario.ca.

We appreciate your interest in CPA Ontario and this position. Our recruitment process is thorough, and qualified candidates will be contacted. We encourage setting up job alerts for roles that match your career goals.

CPA Ontario is an inclusive employer. Accommodation is available under the Ontario Human Rights Code. For disability-related accommodations, contact [e-mail].