Admissions Coordinator

University Health Network; Toronto; Hybrid; CAD 63,000 - 80,000; Full time

Job summary

An established industry player in healthcare education is seeking an Admissions Coordinator to lead the admissions operations at The Michener Institute. This role involves overseeing the admissions process, enhancing applicant experiences, and managing a dedicated team. The ideal candidate will have a strong background in admissions, data analysis, and leadership, ensuring the delivery of exceptional service across various platforms. Join a forward-thinking institution that values diversity, accessibility, and inclusivity, and play a crucial role in shaping the future of healthcare professionals in Canada. If you're passionate about making a difference in education and healthcare, this opportunity is perfect for you.

Qualifications

• 5+ years of admissions experience at the post-secondary level.
• Advanced proficiency in data analysis tools like MS Excel and PowerBI.

Responsibilities

• Supervise daily admissions operations and improve applicant experience.
• Manage admissions team and ensure timely processing of applications.

Skills

Data Analysis

Leadership

Problem-Solving

Communication

Project Management

Education

University Degree

Master's Degree (Education, Public Administration, Statistics, Data Analytics)

Tools

MS Excel

PowerBI

CRM Systems

Job description

Position: Admissions Coordinator
Department: Registrar's Office
Status: Permanent Full-Time
Site: The Michener Institute
Salary: $63,809.66 - $79,762.07 per annum
Hours: 35 hours per week, Hybrid - 3 days onsite work required

The Michener Institute of Education at UHN is Canada’s only post-secondary institution devoted exclusively to healthcare professions, offering full-time, part-time and continuing education programs. For more than 65 years, Michener has prepared generations of professionals for applied health careers and responded to emerging health system priorities. We’re uniquely situated within University Health Network (UHN) in downtown Toronto, one of the largest and most highly ranked hospital systems in Canada and internationally. Our curriculum is informed by cutting-edge research and clinical innovations, giving Michener graduates an advantage as they begin their careers. At Michener, we make healthcare happen.

If you want to work with a team of professionals dedicated to the advancement of applied health sciences to enhance the health of individuals and communities in Ontario and beyond, we encourage you to apply for the Admissions Coordinator position with The Michener Institute.

Job Description

Reporting to the Associate Registrar, this role is a key member of the leadership team within the Registrar’s Office. The Admissions Coordinator is responsible for the successful supervision of day-to-day admissions operations. This includes evaluating, recommending, and implementing improvements to admission processes, procedures, and the overall applicant experience. The incumbent is also responsible for training and supervising the Admissions Team.

Responsibilities:

• Organizes and supervises the day-to-day operations of the Admissions Office for all base programs including certificates and programs offered by the School of Continuing Education. Ensures timely administration of admission processes, application assessments, and superior level of service delivery across various platforms which includes but not limited to phone, email (Zendesk), and in-person queries.
• Creates annual admission process timelines and communication plan to ensure efficient service delivery.
• In consultation with the Associate Registrar (Enrolment Management and Systems), recommends, develops, and documents new processes and procedures to improve the applicant experience.
• Manages any complaints from applicants and escalates as needed to the Associate Registrar and/or the Registrar.
• Identifies Admission website updates and improvements and collaborates with Recruitment Coordinator. Ensures changes to admission requirements and deadlines are reflected on all admission web/digital or print materials.
• Acts as the primary contact for Ontario Colleges (OCAS) and is accountable for communicating updates on admission requirements, when required.
• Prepares annual program codes and manages application cycle in OCAS Partner portal. In collaboration with the Systems and IM Teams, leads the annual OCAS applicant data file transmission testing and implementation through careful review of revised data specifications and its impact on data migration into the Student Information System.
• Provides subject matter expertise with data generated from OCAS applicants’ information; reconciles and, if required, resolves discrepancies in application data between OCAS and the Student Information System.
• Supervises the accurate entry of applicant scores from mandatory admission assessment platform into the Student Information System. Leads the validation of such scores in the system and in all associated admission ranking reports.
• Utilizing data analysis and statistics, provides subject matter expertise on admission trends. Generates admission data and other associated reports as required by the Associate Registrar and/or the Registrar.
• Using data analysis, generates and proposes lists of candidates to issue offers in consultation with key stakeholders.
• Supervises the Admissions Team including part-time student workers. Ensures all staff are well-trained, supported, and coached appropriately for continuous improvement.
• Other duties as assigned by the Associate Registrar and/or Registrar.

Qualifications

• University Degree or suitable equivalent experience required. Master degree (in education, public administration, statistics, data analytics) a strong asset.
• Minimum of 5 years of direct experience in admissions at the post-secondary level.
• At least 2 years of data analysis experience, preferably in admissions.
• Advanced proficiency in the use of data analysis tools (such as MS Excel, PowerBI).
• Knowledge and experience with computer-assisted admissions systems, CRM and record-keeping required.
• Strong planning, organizational and problem-solving skills; ability to anticipate and address concerns proactively.
• Demonstrated leadership and supervisory skills; ability to motivate a team and achieve targets in a fast-paced environment.
• Demonstrated project management and collaboration skills to meet unit goals.
• Experience in developing and implementing process improvements is highly desirable.
• Excellent written and oral communication skills for effective interaction with applicants, students, faculty, and staff.

Additional Information

Closing Date: February 7, 2025

A skills assessment will be part of the selection process.

Qualified applicants are invited to submit a detailed resume and cover letter.

The Michener Institute is publicly funded by the Ministry of health and is a respectful, caring and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity.

We offer accommodation for applicants with disabilities during the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

While we thank all applicants only those selected for an interview will be contacted.