Admissions Coordinator

General Assembly.; British Columbia; Remote; CAD 40,000 - 60,000; Full time

Job summary

In dieser spannenden Rolle als Admissions Coordinator sind Sie der erste Kontakt für Studierende, die sich für unsere Kurse interessieren. Sie werden in einem dynamischen Team arbeiten und sind dafür verantwortlich, potenziellen Studierenden bei ihren Fragen und Anliegen zu helfen. Ihre Fähigkeit, auf die Bedürfnisse der Studierenden einzugehen und kreative Lösungen zu finden, wird entscheidend sein, um ihnen zu helfen, den richtigen Weg in ihrer Bildung zu finden. Wenn Sie eine Leidenschaft für Bildung und Technologie haben, ist dies die perfekte Gelegenheit für Sie!

Qualifications

• 2-3 Jahre Erfahrung im Kundenservice sind bevorzugt.
• Starke schriftliche und mündliche Kommunikationsfähigkeiten.

Responsibilities

• Erster Ansprechpartner für Studierende, die sich für unsere Kurse interessieren.
• Schnelle Reaktion auf Anfragen von Studierenden und Unterstützung bei der Entscheidungsfindung.

Skills

Kundenservice

Verkaufserfahrung

Kommunikationsfähigkeiten

Detailorientierung

Interpersonelle Fähigkeiten

Job description

The PT Admissions Coordinator role is currently remote and you’ll be an integral part of our fast-paced Admissions team. Responsibilities include, but are not limited to :

• Serving as the first point of contact for students interested in our course offerings to understand their interest and ensure they are pointed in the right direction
• Responding rapidly to all student inquiries - the best time to reach students is the moment they tell us they are interested
• Outbound dials to interested students that filled out requests for more information
• Respond to inbound emails / texts from interested students
• Maintaining an upbeat, personable attitude and creating a helpful experience for all potential students, while speaking with a high volume of students each day
• Routing potential students to appropriate Admissions team members, documenting student information in our internal database
• Thinking on your feet to devise creative solutions to any and all problems that arise; going back to school is a serious decision and students often need help navigating their path
• Assisting current and prospective students with questions about our organization and upcoming workshops, courses, and immersive opportunities
• Ability to stay engaged and on task in a work from home environment.
• Other responsibilities as needed

Qualifications

• 2-3 years of experience providing a high level of customer service preferred
• 0-1 years sales experience with demonstrated ability to concept sell the benefits of a service / product preferred
• 2+ years of work experience in a call center environment preferred
• You have stellar written and verbal communication skills – you never shy away from a conversation
• You are passionate about education, technology, and our mission - empowering students to pursue the work they love!
• You are detail-oriented and organized with a great work ethic
• Customer Focus
• Action Oriented
• Ensures Accountability
• Interpersonal Savvy
• Communicates Effectively
• Manages Ambiguity
• Adherence to schedule

Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.

United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.