Administrator, Comprehensive Dance Programs

NBS; Toronto; On-site; CAD 44,000 - 54,000; Full time

Benefits offered by this job

Health & dental benefits

Pension plan

35-hour work week

4 weeks vacation

Professional development

Employee discounts

Discounted dance classes

Subsidized meals

Employee events

Job summary

Canada’s National Ballet School (NBS) in Toronto is seeking an Administrator for Comprehensive Dance Programs. You will provide administrative and operational support across Young Dancers and Adult Ballet programs, coordinating schedules, records, and communications while delivering responsive service to students and families.

Responsibilities include attendee tracking, invoice processing, and collaborating with internal teams to ensure smooth program delivery.

Qualifications

• Organized, dependable and service-oriented, with ability to manage multiple priorities.
• Experience with data entry, records management, reporting, and databases.
• Experience in customer or student services in a fast-paced environment.

Responsibilities

• Coordinate Young Dancers Program and Adult Ballet class schedules, attendance, auditions and related student activities.
• Coordinate studio reservations, A/V setup, and other event logistics as required.
• Maintain departmental schedules, meetings, travel and other admin commitments.
• Prepare student reports and liaise with the Registrar’s Department regarding records.
• Provide timely and professional customer service to students, families and staff.
• Support communications, reports and administrative materials for the department.
• Assist with performances, auditions, workshops, special events and program activities.
• Maintain confidentiality of participant and departmental information.

Skills

Organizational skills

Time management

Communication skills

Customer service

Attention to detail

Discretion

Education

Post-secondary degree or equivalent experience

Office administration background (asset)

Tools

Microsoft Office Suite

Relational databases

Job description

About Us

Canada’s National Ballet School (NBS) is one of the country’s leading arts and education institutions, dedicated to excellence in ballet training, academic instruction, and community engagement. With over 300 employees, NBS supports a wide range of programs that span professional dance training, health and wellness initiatives, and outreach across Canada.

For more than 65 years, NBS has been a national leader in dance education, driven by a commitment to inclusion, innovation, and the transformative power of the arts. We strive to create an environment where students and staff can thrive, contribute meaningfully, and be part of a collaborative and purpose-driven community.

The Role

Reporting to the Head of Comprehensive Dance Programs, the Administrator provides administrative coordination and operational support for NBS’s Comprehensive Dance Programs, including the Young Dancers Program and Adult Ballet Program. The Administrator plays a key role in ensuring programs are delivered efficiently, consistently, and in alignment with NBS policies and departmental priorities.

This position supports program scheduling, student records, reporting, communications, event logistics, and day-to-day administrative operations. As a primary point of contact for students, families, teachers, and other constituents, the Administrator provides responsive and professional customer service while ensuring inquiries and concerns are addressed in a timely manner. The role also works closely with internal departments and program leadership to coordinate information, maintain accurate records, support events and performances, and contribute to the successful delivery of program activities.

WhyYou’llLove This Role

• You playan important rolein supporting dance programs that serve students and participants across different ages and experience levels
• You build meaningful relationships with students, families, teachers, and colleagues through exceptional customer service and communication
• You help keep programs organized and running smoothly by coordinating schedules, records, communications, and operational details
• You work in a dynamic environment where no two days are the same, with opportunities to support auditions, performances, workshops, andspecial events
• You collaborate with a variety of internal teams and contribute to the successful delivery of programs at a nationally recognized arts and education institution
• Youhave the opportunity touse your organizational, problem-solving, and administrative skills to make a meaningful impact on the participant experience

Major Duties and Responsibilities

As Administrator, Comprehensive Dance Programs, you will provide administrative and operational support across the department, including:

• Supporting the administration of Young Dancers Program and Adult Ballet class schedules, attendance tracking, auditions, assessments, and related student activities
• Coordinating studio reservations, A/V setup, and other event logistics as required
• Maintaining departmental schedules, including meetings, travel, and other administrative commitments
• Coordinating administrative requirements for performances and demonstrations, including student lists, schedules, casting information, chaperoning logistics, and event documentation
• Preparing student reports by collecting, formatting, inputting, and editing teacher comments
• Liaising with the Registrar’s Department regarding registration, auditions, student records, and program information
• Acting as a primary point of contact for students, families, teachers, and other constituents, providing timely and professional customer service
• Responding to participant questions and concerns, following up on issues, and escalating matters to the appropriate staff member when required
• Assisting with departmental communications, reports, and administrative materials
• Supporting the Head of Comprehensive Dance Programs with departmental priorities, projects, timelines, and administrative requirements
• Coordinating administrative workflows and providing day-to-day guidance to part-time administrative staff and volunteers as required
• Maintaining departmental records, filing and retrieval systems, and supplies inventory
• Collaborating with internal departments to support website updates, marketing materials, and program communications
• Supporting the timely processing of invoices and departmental expenses
• Assisting with performances, auditions, workshops, special events, and other program activities
• Providing administrative and logistical support to artistic staff to facilitate the successful delivery of classes and program activities
• Maintaining confidentiality and exercising discretion when handling participant and departmental information

Qualifications/Skills/Experience

More than anything, we are looking for someone who is organized, dependable, service-oriented, and passionate about supporting programs and creating a positive experience for students and families. Some of the qualifications below are of particular interest:

Education:

• Post-secondary degree or equivalent professional experience
• Education, student services, office administration, or a related field considered an asset

Experience:

• Minimum three years of experience in an administrative or related position
• Experience with data entry, records management, reporting, and database systems
• Experience providing customer or student service in a fast-paced environment
• Experience supporting events, programs, or multiple administrative priorities considered an asset

Skills & Abilities:

• Strong organizational and time management skills, with the ability to manage multiple priorities and competing deadlines
• Excellent communication, customer service, and interpersonal skills
• Strong attention to detail and proofreading skills, with a commitment to accuracy
• Proficiencywith Microsoft Office Suite
• Familiarity with relational databases and database management systems considered an asset
• Demonstrated professionalism, discretion, and ability tomaintainconfidential information
• Strong problem-solving and judgement skills, with the ability toidentifywhen matters require escalation
• Ability to work collaboratively with students, families, teachers, artistic staff, and internal departments
• Flexible and adaptable approach to supporting program needs, including occasional evenings and weekends

Compensation:

Salary Range:$49,000annually,commensuratewith experience andalignedwith internal equity.

Total Rewards:

• Health & Wellness Benefits: Dental, Health, Paramedical, Short & Long Term Disability, Life Insurance, Employee Assistance Program
• Standard 35-hour work week
• Employer-matched Defined Contribution Pension Plan
• Paid vacation time starting at 4 weeks
• Commitment to work-life balance
• Professional development opportunities
• Discounted rates for NBS Adult Ballet Classes
• Employee discount at The Shoe Room, our dance retail store
• Subsidized lunch, beverages and snacks at our onsite café
• Collaborative and inclusive work environment: Join our EDI Committee or Social Committee and participate in monthly employee events!

Schedule:

Sunday (8:45AM - 4:45PM) - Thursday (11:30AM - 7:30PM)

Our Commitment to Equity & Accessibility

NBS is committed to addressing systemic inequities in everyfacetof ourorganizationincluding programs,policiesand practices. It is NBS’ top priority to build a remarkable and talented workforce that reflects the diversity of the City of Toronto. We strongly encourage applications from all qualified individuals, especially welcoming those with diverse intersectional identities who bring unique perspectives and contribute to the diversification of ideas.

If you require accommodation at any stage of the recruitment process, please inform us.

Successful candidates must supply Canada’s National Ballet School with a Police Reference Check in accordance with the School’s Child Abuse/Sexual Abuse Prevention Policy; this will be coordinated through the Human Resources Department at NBS.

Please note:This role is for an existing vacancy.