Administrator, Comprehensive Dance Programs

Canada's National Ballet School; Toronto; On-site; CAD 44,000 - 54,000; Full time

Benefits offered by this job

Health & wellness benefits

Standard 35-hour work week

Employer-matched Defined ContributionP

Paid vacation time beginning 4 weeks

Professional development opportunities

Employee discounts

Onsite café with beverages

Job summary

Canada’s National Ballet School (NBS) is seeking an Administrator, Comprehensive Dance Programs to provide essential administrative and operational support for the Young Dancers Program and Adult Ballet Program. The role involves coordinating schedules, maintaining student records, supporting events, and ensuring smooth delivery of programs with a focus on customer service.

The role reports to the Head of Comprehensive Dance Programs and requires strong organizational abilities, attention to

Qualifications

• Post-secondary degree or equivalent professional experience.
• Education, student services, office administration, or a related field considered an asset.
• Minimum three years of experience in an administrative or related position.
• Experience with data entry, records management, reporting, and database systems.
• Experience providing customer or student service in a fast-paced environment.

Responsibilities

• Support Young Dancers Program and Adult Ballet class schedules, attendance tracking, auditions, assessments, and student activities.
• Coordinate studio reservations and event logistics as required.
• Maintain departmental schedules, meetings, travel, and administrative commitments.
• Prepare student reports by collecting, formatting, inputting, and editing comments.
• Liaise with Registrar’s Department regarding registration and student records.

Skills

Organizational skills

Customer service

Communication skills

Attention to detail

Microsoft Office

Discretion/confidentiality

Team collaboration

Education

Post-secondary degree or equivalent professional experience

Related field asset (education, student services, office administration)

Tools

Microsoft Office Suite

Relational databases

Job description

Are you an organized, detail-oriented professional who enjoys supporting programs, connecting with people, and keeping things running smoothly? At Canada’s National Ballet School (NBS), every role contributes to a larger purpose, and we invite you to be part of it. NBS is seeking an Administrator, Comprehensive Dance Programs to provide essential administrative and operational support for our Young Dancers Program and Adult Ballet Program. This role is ideal for someone who thrives in a fast-paced, collaborative environment, enjoys working with students, families, teachers, and internal teams, and takes pride in delivering exceptional customer service andaccurateadministrative support. The Administrator will playan important rolein coordinating schedules,maintainingstudent records, supporting events and program activities, and ensuring the smooth and consistent delivery of Comprehensive Dance Programs.

About Us

Canada’s National Ballet School (NBS) is one of the country’s leading arts and education institutions, dedicated to excellence in ballet training, academic instruction, and community engagement. With over 300 employees, NBS supports a wide range of programs that span professional dance training, health and wellness initiatives, and outreach across Canada.

For more than 65 years, NBS has been a national leader in dance education, driven by a commitment to inclusion, innovation, and the transformative power of the arts. We strive to create an environment where students and staff can thrive, contribute meaningfully, and be part of a collaborative and purpose-driven community.

The Role

Reporting to the Head of Comprehensive Dance Programs, the Administrator provides administrative coordination and operational support for NBS’s Comprehensive Dance Programs, including the Young Dancers Program and Adult Ballet Program. The Administrator plays a key role in ensuring programs are delivered efficiently, consistently, and in alignment with NBS policies and departmental priorities.

This position supports program scheduling, student records, reporting, communications, eventlogistics, and day-to-day administrative operations. As a primary point of contact for students, families, teachers, and other constituents, the Administrator provides responsive and professional customer service while ensuring inquiries and concerns are addressedin a timely manner. The role also works closely with internal departments and program leadership to coordinate information,maintainaccuraterecords, support events and performances, and contribute to the successful delivery of program activities.

WhyYou’llLove This Role

• You playan important rolein supporting dance programs that serve students and participants across different ages and experience levels
• You build meaningful relationships with students, families, teachers, and colleagues through exceptional customer service and communication
• You help keep programs organized and running smoothly by coordinating schedules, records, communications, and operational details
• You work in a dynamic environment where no two days are the same, with opportunities to support auditions, performances, workshops, andspecial events
• You collaborate with a variety of internal teams and contribute to the successful delivery of programs at a nationally recognized arts and education institution
• Youhave the opportunity touse your organizational, problem-solving, and administrative skills to make a meaningful impact on the participant experience

Major Duties and Responsibilities

As Administrator, Comprehensive Dance Programs, you will provide administrative and operational support across the department, including:

• Supporting the administration of Young Dancers Program and Adult Ballet class schedules, attendance tracking, auditions, assessments, and related student activities
• Coordinating studio reservations, A/V setup, and other eventlogisticsasrequired
• Maintaining departmental schedules, including meetings, travel, and other administrative commitments
• Coordinating administrative requirements for performances and demonstrations, including student lists, schedules, casting information, chaperoninglogistics, and event documentation
• Preparing student reports bycollecting,formatting, inputting, and editing teacher comments
• Liaising with the Registrar’s Departmentregardingregistration, auditions, student records, and program information
• Acting as a primary point of contact for students, families, teachers, and other constituents, providingtimelyand professional customer service
• Responding to participant questions and concerns, following up on issues, and escalating matters to theappropriate staffmember whenrequired
• Assistingwith departmental communications, reports, and administrative materials
• Supporting the Head of Comprehensive Dance Programs with departmental priorities, projects, timelines, and administrative requirements
• Coordinating administrative workflows andprovidingday-to-day guidance to part-time administrative staff and volunteers asrequired
• Maintaining departmental records, filing and retrieval systems, and supplies inventory
• Collaborating with internal departments to support website updates, marketing materials, and program communications
• Supporting thetimelyprocessing of invoices and departmental expenses
• Assistingwith performances, auditions, workshops,special events, and other program activities
• Providing administrative and logistical support to artistic staff tofacilitatethe successful delivery of classes and program activities
• Maintaining confidentiality and exercising discretion when handling participant and departmental information

Qualifications/Skills/Experience

More than anything, we are looking for someone who is organized, dependable, service-oriented, and passionate about supporting programs and creating a positive experience for students and families. Some of the qualifications below are of particular interest:

Education:

• Post-secondary degree or equivalent professional experience
• Education, student services, office administration, or a related field considered an asset

Experience:

• Minimum three years of experience in an administrative or related position
• Experience with data entry, records management, reporting, and database systems
• Experience providing customer or student service in a fast-paced environment
• Experience supporting events, programs, or multiple administrative priorities considered an asset

Skills & Abilities:

• Strong organizational and time management skills, with the ability to manage multiple priorities and competing deadlines
• Excellent communication, customer service, and interpersonal skills
• Strong attention to detail and proofreading skills, with a commitment to accuracy
• Proficiencywith Microsoft Office Suite
• Familiarity with relational databases and database management systems considered an asset
• Demonstrated professionalism, discretion, and ability tomaintainconfidential information
• Strong problem-solving and judgement skills, with the ability toidentifywhen matters require escalation
• Ability to work collaboratively with students, families, teachers, artistic staff, and internal departments
• Flexible and adaptable approach to supporting program needs, including occasional evenings and weekends

Compensation:

Salary Range:$49,000annually,commensuratewith experience andalignedwith internal equity.

Total Rewards

• Health & Wellness Benefits: Dental, Health, Paramedical, Short & Long Term Disability, Life Insurance, Employee Assistance Program
• Standard 35-hour work week
• Employer-matched Defined Contribution Pension Plan
• Paid vacation time starting at 4 weeks
• Commitment to work-life balance
• Professional development opportunities
• Discounted rates for NBS Adult Ballet Classes
• Employee discount at The Shoe Room, our dance retail store
• Subsidized lunch, beverages and snacks at our onsite café
• Collaborative and inclusive work environment: Join our EDI Committee or Social Committee and participate in monthly employee events!

Schedule:

Sunday (8:45AM - 4:45PM) - Thursday (11:30AM - 7:30PM)

Our Commitment to Equity & Accessibility

NBS is committed to addressing systemic inequities in everyfacetof ourorganizationincluding programs,policiesand practices. It is NBS’ top priority to build a remarkable and talented workforce that reflects the diversity of the City of Toronto. We strongly encourage applications from all qualified individuals, especially welcoming those with diverse intersectional identities who bring unique perspectives and contribute to the diversification of ideas.

If you require accommodation at any stage of the recruitment process, please inform us.

Successful candidates must supply Canada’s National Ballet School with a Police Reference Checkin accordance withthe School’s Child Abuse/Sexual Abuse Prevention Policy; this will be coordinated through the Human Resources Department at NBS.

Please note:This role is for an existing vacancy.