Administrator, Advantage +

iA Financial Group (Industrial Alliance); Toronto; Hybrid; CAD 48,000 - 68,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive benefits

Stock purchase plan

Performance bonus

Wellness/personal development days

Job summary

iA Financial Group in Toronto, Ontario, is looking for an Administrator to handle client requests and transactions within the group savings and retirement sector. You will contribute to accurate service and build client trust.

The role emphasizes attention to detail, strong communication, and the ability to assist English-speaking clients in a hybrid work setting with comprehensive benefits. Knowledge of Office applications and collaboration with colleagues to meet deadlines will support success

Qualifications

• Attention to detail is important for processing requests and validating transactions.
• Strong knowledge of the Office suite helps with reporting and documentation.
• Excellent communication with clients and partners is essential.
• Team spirit and collaborative mindset support a client-centric approach.
• A client-first mindset and strong customer service skills are valued in this role.
• Knowledge of group savings and retirement products is beneficial.
• Intermediate English is used for analyzing files and corresponding with English-speaking clients.

Responsibilities

• Process client requests using established systems and tools.
• Communicate with clients and partners to provide high-quality service.
• Analyze straightforward requests and seek specialist help when needed.
• Meet financial deadlines and comply with policies and regulations.
• Prepare reports and tax slips, and perform accounting entries.
• Perform peer-review of nonfinancial transactions for accuracy.

Skills

Attention to detail

Office suite

Communication skills

Team spirit

Client-first mindset

Knowledge of group savings and retirem

English (intermediate)

Tools

Microsoft Office

Job description

Build the future with us

Are you passionate about group, savings and retirement sector and eager to contribute to a company whose purpose is to help clients feel confident and secure about their future? As an administrator, you will play a key role in processing our client’s requests and transactions.

Description

Are you passionate about group, savings and retirement sector and eager to contribute to a company whose purpose is to help clients feel confident and secure about their future? As an administrator, you will play a key role in processing our client’s requests and transactions. This position offers a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What You’ll Accomplish With Us

• Process client requests using the established systems and tools
• Communicate verbally and in writing with our clients and partners, providing high-quality customer service (requests and follow-ups)
• Analyze straightforward requests and seek assistance from a specialist when required
• Meet financial deadlines and comply with applicable policies, rules, and regulations
• Prepare various reports and tax slips for clients and authorities, and perform accounting entries
• Perform peer-review nonfinancial transactions for accuracy

What Could Accelerate Your Success In This Role

• Is known for attention to detail
• Is recognized for their good knowledge of the Office suite
• Stands out for strong communication skills and a good adaptability
• Demonstrates excellent team spirit
• Demonstrates a client-first mindset and strong customer service skills
• Has knowledge of group savings and retirement products
• Has intermediate knowledge of English, as the role involves analyzing complex files, reading and writing notes and documentation in English and communicating with unilingual English-speaking clients via email on a daily basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

The typical hiring range for this position is between $47 544 and $68 329 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.