Administrative Team Lead

University Health Network; Toronto; On-site; CAD 39,151 - 48,932; Full time

Benefits offered by this job

HOOPP pension plan

Transit access

Flexible work environment

Development and promotions

Job summary

University Health Network is seeking two Administrative Team Leads for the DRO Administrative Services within the Radiation Oncology Department. The roles report to the DRO Business Manager and will help ensure efficient operations of referral and admin services to support patient care.

The positions require strong supervisory skills, process optimization experience, and the ability to lead cross-functional teams in a fast-paced hospital setting.

Qualifications

• Completion of Grade XII or recognized equivalent required.
• Completion of a recognized medical or business post-secondary office administration diploma program or recognized equivalent required.
• Minimum 3 years related office administration support experience required.
• Previous supervisory experience preferred.
• Experience working in a health care environment an asset.
• Knowledge of medical terminology an asset.
• Experience leading process optimization or quality improvement activities for a team.
• Demonstrated leadership and team-building skills.

Responsibilities

• Provides direct supervision, enhances staff engagement and capacity building of the DRO Referral & Administrative Teams.
• Develops/maintains Standard of Work, policies and procedures for the DRO Referral & Administrative process operations.
• Supports or leads DRO or RMP projects, including HR processing, as required.
• Manages day-to-day operations in collaboration with other Admin Team Leads and DRO Business Manager.
• Mentors and coaches staff, monitors performance in a collaborative learning environment.

Skills

Supervisory skills

Process optimization

Team leadership

Communication

Staff development

Education

Grade XII or equivalent

Office administration diploma

Tools

Microsoft Office

Database/Spreadsheet software

Job description

UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union:Non-Union
Number of vacancies:2
New or Replacement Position:Replacement
Site:Hydro Place - 700 University Avenue
Department:Radiation Medicine Program
Reports to:Manager
Hours: 9:00am to 5:00 pm
Salary:$28.42 - $ 35.52 per hour
Shifts:Days
Status:Permanent Full Time
Closing Date:August 5, 2026

Job Summary

The Department of Radiation Oncology (DRO), Radiation Medicine Program (RMP) is seeking 2 AdministrativeTeam Leadsfor the DRO Administrative Services (including referral services). These positions report directly to the DRO Business Manager and will help ensures efficient and effective operations of the DRO Admin services.

Duties:

• Provides direct supervision, enhances staff engagement and capacity building of the Department of Radiation Oncology (DRO) Referral & Administrative Teams.
• Process Optimization: Develop and/or maintain respective Standard of Work (SOW), policies and procedures pertaining to the DRO Referral & Administrative process operations, while ensuring they are complete, up-to-date and communicated.
• Supports or lead other DRO or RMP projects and functions, including HR processing, as required.
• Manages all aspects of day-to-day operations in collaboration with other Admin Team Lead and DRO Business Manager.
• Contributes to staff development by mentoring, coaching, providing direction, and assisting in performance monitoring of team members in a supportive/collaborative learning environment, with DRO Manager.
• Frequently assesses performance of staff using a data driven approach. Identify improvement needs, develop and implement improvement strategies in liaison with RMP’s management team.
• Liaises with members of the multidisciplinary team to ensure efficient coordination of care/service provision to meet /exceed high standards of practice, quality and safety.
• Cross covers the other Admin Team Lead or DRO Manager, as needed.
• Perform Referral or Administrative duties, when required for uninterrupted patient care.

• Completion of Grade XII or recognized equivalent required.
• Completion of a recognized medical or business post-secondary office administration diploma program or recognized equivalent required.
• Minimum 3 years related office administration support experience required.
• Previous supervisory experience preferred.
• Experience working in a health care environment an asset.
• Knowledge of medical terminology an asset.
• Experience and evidence of leading process optimization or quality improvement activities for a team.
• Exceptional attendance and performance record.
• Demonstrated leadership, motivational and team building skills, required.
• Shown initiative to consistently go above and beyond to provide patient-centered care.
• Experience with implementing change initiatives.
• Ability to effectively handle confidential matters and materials required.
• Ability to use good judgment in assessing difficult situations required.
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards.
• Effective interpersonal and communication skills.
• Highly organized and efficient, ability to manage competing demands and efficiently work under pressure required.
• Knowledge of applicable legislative, UHN and/or departmental policies.
• Previous on-the-job computer/word-processing, database and spreadsheet software experience required. Experience in a Microsoft Office environment preferred.
• Demonstrated ability to collaborate across multi-disciplinary teams
• Demonstrated proficiency in a detail-oriented position, reliable, adaptable, able to multi-task, and ability to troubleshoot issues to its resolution.
• Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand.

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.