Patient Flow Coordinator - Referral Office

University Health Network; Toronto; On-site; CAD 45,000 - 56,000; Full time

Benefits offered by this job

HOOPP pension plan

Transit access

Flexible work environment

Development opportunities

Corporate discounts

Job summary

University Health Network in Toronto is seeking a Patient Flow Coordinator in Medical Oncology and Hematology to manage the full intake process from referral to first consult. You will work under the Manager and coordinate referrals and appointments.

This permanent full-time role requires high attention to detail, excellent communication, and teamwork in a fast-paced hospital environment. The position offers competitive benefits and opportunities for professional growth.

Qualifications

• Completion of Grade XII or recognized equivalent - required
• Completion of Medical Office Administration Program
• Minimum of one (1) year related work experience - required
• Previous experience working in a Health care environment - preferred
• Previous experience working with the Electronic Patient Record (EPR) or Pathways Healthcare Scheduling (PHS) - preferred
• Working knowledge of computer software applications preferably in a Microsoft Office environment
• Demonstrated commitment to client service and satisfaction
• Excellent interpersonal and listening skills
• Strong communication, organizational, time management and problem solving skills
• Strong judgment/decision making skills
• Ability to remain calm and composed when dealing with difficult people or situations
• Ability to work efficiently in a high-pressured environment with simultaneous demands
• Adheres to confidentiality policy for sensitive patient data and information
• Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services

Responsibilities

• Register patients and update provider (referring, primary care) information in the electronic patient record
• Organize referral documents and communicate with triaging physicians
• Coordinatethe scheduling of patient appointments including pulling patient clinic listsand reviewing booking calendars
• Answering patient queries and handling busy telephone activities
• Communicateeffectively in person or by telephone with internal and external parties
• Performcross-functional duties, as assigned or requested
• Performother duties consistent with the job classification, as required.

Skills

Communication

Interpersonal skills

Organizational skills

Time management

Problem solving

Team collaboration

Customer service

Education

Grade XII or equivalent

Medical Office Administration program

Medical Terminology course

Tools

Microsoft Office

Electronic Health Record systems (EPR)

Pathways Healthcare Scheduling

Job description

UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-Union
Number of vacancies:1
New or Replacement Position:Replacement
Site: Princess Margaret Cancer Centre
Department: Medical Oncology and Hematology
Reports to: Manager, Medical Oncology and Hematology
Salary: $23.14 - $28.92 per hour
Hours: 37.5/ week
Status:Permanent Full Time
Closing Date: August 12, 2026

Position Summary

As a member of the Division of Medical Oncology and Hematology, the Patient Flow Coordinator - Referral Office (PFC) is responsible for managing internal and incoming (external) referralsto Medical Oncology and Hematology. Working under the direction of the Manager, the PFC is responsible for the entire new patient intake process from initial referral to the first consult.

Duties

• Register patients and update provider (referring, primary care) information in the electronic patient record
• Organize referral documents and communicate with triaging physicians
• Coordinatethe scheduling of patient appointments including pulling patient clinic listsand reviewing booking calendars
• Answering patient queries and handling busy telephone activities
• Communicateeffectively in person or by telephone with internal and external parties
• Performcross-functional duties, as assigned or requested
• Performother duties consistent with the job classification, as required.

• Completion of Grade XII or recognized equivalent - required
• Completion of Medical Office Administration Program
• Completion of Medical Terminology Course(s) is an asset
• Minimum of one (1) year related work experience - required
• Previous experience working in a Health care environment - preferred
• Previous experience working with the Electronic Patient Record (EPR) or Pathways Healthcare Scheduling (PHS) - preferred
• Working knowledge of computer software applications preferably in a Microsoft Office environment
• Demonstrated commitment to client service and satisfaction
• Excellent interpersonal and listening skills
• Strong communication, organizational, time management and problem solving skills
• Strong judgment/decision making skills
• Ability to remain calm and composed when dealing with difficult people or situations
• Ability to work efficiently in a high-pressured environment with simultaneous demands
• Adheres to confidentiality policy for sensitive patient data and information
• Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Please be advised that a Criminal Record Check may be required of the successful candidate.

At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.