Administrative Support IV — Tech & Data Ops

Primary Care Alberta; Calgary; Vor Ort; CAD 39.000 - 48.000; Vollzeit

Zusammenfassung

Primary Care Alberta is seeking an Administrative Support IV for the Health Link center in Calgary. The role provides administrative, technical and operational support, maintains data in InformAlberta, Genesys Pure Cloud, SharePoint Online and Connect Care, and assists with database enhancements, flowcharts and user acceptance testing.

You will also deliver day-to-day technical support for front-line Health Link staff, including troubleshooting and documentation.

Qualifikationen

• Some post-secondary education.
• Minimum three years of recent experience within the last five years in a contact‑centre, service desk or technology‑enabled operational support environment, including at least one year supporting enterprise applications or contact‑centre technologies in a technology support capacity.
• Demonstrated experience with first‑line technology support and escalation; onboarding, off‑boarding, user access and provisioning; ServiceNow/IMS or a comparable ticketing system; and application or User Acceptance Testing.
• Intermediate Microsoft Excel skills, including formulas, lookups, sorting/filtering and data validation.
• Ability to create process documentation, flowcharts and job aids.
• Strong communication, judgment, attention to detail and ability to independently manage competing priorities while maintaining confidentiality.

Aufgaben

• Provide administrative, technical and operational support to Health Link.
• Maintain data in InformAlberta, Genesys Pure Cloud, SharePoint Online and Connect Care.
• Assist with database enhancements, flowcharts and user acceptance testing.
• Provide day-to-day technical support for Health Link staff including troubleshooting and documentation.

Kenntnisse

Tech support

User provisioning

ServiceNow/IMS

Excel

Documentation

Communication

Attention to detail

Ausbildung

Some post-secondary education

Tools

ServiceNow/IMS

Genesys Cloud

Connect Care

SharePoint Online

Microsoft 365

Jobbeschreibung

Primary Care Alberta is seeking an Administrative Support IV for the Health Link center in Calgary. The role provides administrative, technical and operational support, maintains data in InformAlberta, Genesys Pure Cloud, SharePoint Online and Connect Care, and assists with database enhancements, flowcharts and user acceptance testing.

You will also deliver day-to-day technical support for front-line Health Link staff, including troubleshooting and documentation.