Administrative Support IV

Alberta Health Services; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading health services provider in Calgary seeks an Administrative Support IV to enhance patient satisfaction and support Indigenous health care initiatives. This role involves significant administrative tasks, including scheduling, documentation, and fostering collaboration within an interdisciplinary team. Candidates should have strong communication skills and experience in primary health care settings.

Qualifications

• Knowledge & respect for Indigenous populations.
• Experience in primary health care community clinic setting.
• Experience in triaging calls and booking appointments.

Responsibilities

• Answering calls, scheduling appointments, and triaging client requests.
• Documenting information accurately and promptly.
• Assisting with various clinical duties including performing vitals.

Skills

Communication

Customer Service

Critical Thinking

Conflict Resolution

Time Management

Education

Some post-secondary education

Tools

Electronic medical records (Connect Care)

Job description

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Your Opportunity:

Interested candidates must submit a cover letter & resume, outlining their interest in working with Elbow River Healing Lodge (ERHL), their knowledge of health inequities within an Indigenous population, and their relevant skills & experience. ERHL is an Indigenous-focused primary health care clinic that offers wraparound healthcare to First Nations, Inuit, and Métis individuals and families. The goal of ERHL is to provide access to care that is safe and respectful of cultural beliefs. ERHL is made up of an interdisciplinary team providing medical support from physicians, nurses, and specialists. Connection to traditional FNMI healing and cultural services is supported by Elders/Knowledge Keepers. Social work, and outreach staff help clients with crisis support, resource navigation, case management, and advocacy. The vision of ERHL is to have healthy Indigenous communities that are connected and empowered to access healthcare. As the Admin Support IV, you will demonstrate a commitment to patient satisfaction & quality health services. Be self-directed, have strong communication, professionalism & customer service skills. Demonstrate critical thinking, time management & conflict resolution. Accurately collect & document information promptly. Be adaptable in an environment with constant interruptions & short timelines. Show accountability & attention to detail. Foster collaboration with members of the interdisciplinary team. This position requires flexibility and adaptability within a complex and rapidly changing environment that may involve working with clients who present as aggressive &/or emotionally distressed. This position includes answering calls, scheduling appointments, referrals, follow-ups, scanning, linking, & triaging client requests. It also includes rooming patients, performing vitals, and various clinical duties.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Acute Care Alberta: N Primary Care Alberta: N Recovery Alberta: N Classification: Administrative Support IV Union: AUPE GSS Unit and Program: Elbow River Healing Lodge Primary Location: Sheldon M Chumir Health Centre Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 13-JUN-2025 Temporary Employee Class: Temp F/T Benefits Date Available: 10-JUL-2025 Temporary End Date: 29-JUN-2026 Hours per Shift: 7.75 Length of Shift in weeks: 4 Shifts per cycle: 20 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $26.07 Maximum Salary: $31.68 Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Knowledge & respect for the diversity of Indigenous populations, communities, culture, and history. Experience working with Indigenous populations. Experience using electronic medical records (Connect Care). Experience with booking appointments, understanding of clinic workflow/processes, and triaging of calls. Experience in primary health care community clinic setting. Strong working knowledge of client experienced barriers to health access. Experience with linking, referrals, scheduling, follow-ups, etc. in a clinical setting. Experience with difficult clients and shown aptitude for de-escalation.

Preferred Qualifications:

Completion of an MOA certificate preferred. Experience rooming patients, taking vital signs as well as weight & height measurements. Completion of Non-Violent Crisis Intervention an asset.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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