Administrative Support IV

Alberta Health Services; Calgary; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Administrative Support IV to manage complex leave administration tasks in a high-volume environment. This role requires advanced administrative skills and knowledge of policies and procedures to ensure financial integrity and compliance. The successful candidate will provide expert guidance to various stakeholders, handle complex transactions, and participate in system upgrades and improvements. Join a collaborative team dedicated to supporting over 100,000 employees while navigating the dynamic landscape of collective agreements and regulations. If you thrive in a fast-paced environment and possess strong analytical skills, this opportunity is perfect for you.

Qualifications

• Advanced administrative skills to support complex procedures.
• Ability to analyze and synthesize information within policies.

Responsibilities

• Provide expert advice to managers and employees regarding leave.
• Process complex transactions while ensuring data accuracy.

Skills

Information Analysis

Client Communication

Multi-Union Environment Experience

Education

Some post-secondary education

Tools

Query Reporting

Alberta Blue Cross flex system

Microsoft Outlook

PeopleSoft

Job description

The Administrator in the LOA Administration Department is an extremely specialized role in a high volume, complex environment where we administer and process employee life events in accordance with all of AHS’s Collective Agreements and Non-Union Exempt Employee Guidelines. This position requires extensive knowledge of Alberta Health Services policies, procedures, leave rules and guidelines, collective agreements, benefit contracts and various technological systems. The work is performed within a collaborative team that must deal with tight pay period driven timelines for over 100,000 employees. It takes one full year of training and experience to be fully competent in all the different tasks that the Admin IV must perform.

Provides expert advice and guidance to Managers, Employees, Resolutions Specialists & Coordinators and HR Business Partners Analysts and Advisors. Proficient assessment and processing of complex and varied transactions within established time and quality standards while confirming data accuracy, maintaining the appropriate controls for audit verification resulting in financial integrity. Participates in projects representing LOA Admin with regards to system implementations or upgrades, procedure changes and process improvements. All work is performed independently; decisions, advice and recommendations are made based on knowledge of all policies, programs, procedures and guidelines that tend to be in constant flux. Managing the workload to ensure that the requests are all in for accurate and timely pay cycles. Assists project teams in performing tests to ensure system and process changes are in accordance with required specifications.

Description :

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Required Qualifications :

1. Some post-secondary education.

Additional Required Qualifications :

1. The ability to gather, analyze, and synthesize information within the framework of multiple collective agreements and AHS policies and procedures.
2. Experience working in direct contact with clients via telephone and email.
3. Experience working with multi-union environments.
4. Experience in Query Reporting, Alberta Blue Cross flex system, Microsoft Outlook and PeopleSoft is an asset.