Administrative Support III

Alberta Health Services; Wabasca-Desmarais; On-site; CAD 35,000 - 43,000; Part time

Benefits offered by this job

Remote Retention Allowance

Job summary

Alberta Health Services is seeking an Administrative Support III in Wabasca-Desmarais to perform clerical duties across Health Information Management. You will register clients in the provincial system, verify demographics, and create ULIs for eligible individuals.

You will handle billing, switchboard queries, and greet visitors while maintaining a courteous, professional demeanor. A fast-paced, accuracy-oriented role with a casual/relief schedule and a remote retention allowance.

Qualifications

• Completion of Grade 12 or equivalent.
• Successful completion of Medical Terminology course (testing will be performed).
• 2 years medical reception experience.
• Excellent interpersonal skills.
• Ability to work cooperatively and professionally with clients, nursing staff, and physicians.
• Ability to prioritize and organize work in a fast-paced environment.
• Ability to read, write, and communicate effectively.
• Superior customer service skills.
• Proven accuracy in spelling, keyboarding and attention to detail.
• Minimum typing speed of 45 wpm (testing will be performed).
• Proven initiative and ability to work with minimal supervision.

Responsibilities

• Registration of clients using the provincial registration system, including collection/verification of demographic information and validation of health care insurance.
• Creation of Unique Lifetime Identifier (ULI #) for certain clients.
• Completion of electronic documents to complete the registration process for various clients (WCB, RCMP, NRA).
• Switchboard duties including answering telephone inquiries and directing requests for patient information.
• Greet clients, visitors and staff and direct them appropriately.
• Maintain a positive public image for patients, visitors, staff and physicians.
• Ensure work queues in Connect Care are up-to-date and discrepancies are resolved.
• Keep the work area stocked with supplies and organized.

Skills

Interpersonal skills

Customer service

Keyboarding

Typing 45 wpm

Initiative

Prioritization

Communication

Education

Grade 12

Medical Terminology

MOA course

Unit Clerk course

Job description

Your Opportunity:

Reporting to the Supervisor, Health Information Management, the Administrative Support III - Health Information Management performs a variety of clerical duties covering all areas of HIM. Registration of clients utilizing the provincial registration system to include the collection/verification of patient demographic information as well as validation of health care insurance. Creation of Unique Lifetime Identifier (ULI #) for non-residents of Alberta/new Alberta residents/newborns in the Alberta Person Directory. Completion of electronic documents to complete the registration process for WCB, RCMP, and/or NRA clients. Collect and receipt payment for clients and uninsured services. Switchboard duties including telephone queries and requests for patient information as per appropriate guidelines. Application of identification wristbands for all clients. Greet clients, visitors, and staff, and direct them to the appropriate areas throughout the health center in a pleasant, professional, and courteous manner. Maintain a positive public image to patients, visitors, staff, and physicians. Complete discrepancies in work queues in the Connect Care environment. Ensure work area is stocked with necessary supplies and supplies are stored appropriately. Other duties as required. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non‑pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Required Qualifications:

• Completion of Grade 12 or equivalent.

Additional Required Qualifications:

• Successful completion of Medical Terminology course (testing will be performed).
• 2 years medical reception experience.
• Excellent interpersonal skills.
• Ability to work cooperatively and professionally with clients, nursing staff, and physicians.
• Ability to prioritize and organize work in a fast-paced environment.
• Ability to read, write, and communicate effectively.
• Superior customer service skills.
• Proven accuracy in spelling, keyboarding and attention to detail.
• Minimum typing speed of 45 wpm (testing will be performed).
• Proven initiative and ability to work with minimal supervision.

Preferred Qualifications:

• MOA, Unit Clerk Course or equivalent.
• Experience in Patient Registration, Financial Records, and/or Telecommunication.

Additional Details:

Transition Company: Health Shared Services
Classification: Administrative Support III
Union: AUPE GSS
Unit and Program: Health Information Management
Primary Location: Wabasca/Desmarais Hlthcare Cnt
Location Details: As Per Location
Multi-Site: Not Applicable
FTE: 0.00
Posting End Date: 05-OCT-2026
Employee Class: Casual/Relief
Date Available: 15-OCT-2026
Hours per Shift: 5, 7.75
Length of Shift in weeks: Varies
Shifts per cycle: Varies
Shift Pattern: Days, Evenings
Days Off: Other
Minimum Salary: $25.72
Maximum Salary: $31.25
Vehicle Requirement: Not Applicable