Administrative Support III

Recovery Alberta; Ponoka; On-site; CAD 35,000 - 43,000; Full time

Job summary

Recovery Alberta is seeking an Administrative Support III at Centennial Centre MH & Brain Injury to provide critical reception, admissions support and calendar coordination. The role requires advanced administrative skills, Connect Care knowledge, and the ability to work with referrals.

You will monitor telephone lines and security systems, update transportation calendars, and arrange drivers for units while maintaining clear, professional communication and adherence to policies.

Qualifications

• Completion of Grade 12 or equivalent.
• Must have advanced knowledge of Connect Care and experience as Admitting/Registration Clerk with Referrals.
• Knowledge of the facility, codes, policies and procedures.
• Professional in conversation and adhere to ATIA and POPA regarding information disclosure.
• Detail oriented as referrals are taken from outside agencies to be presented to physicians for potential admissions and information must be exact.
• Ability to page and announce emergencies as required via the Security System and Emergency Telephone.
• Updating the ATC calendar and transportation calendar to meet the needs of the units.
• Booking of drivers as requested by the units.
• Booking of cabs or the units as required.
• Must have at least three years' experience with the role of Admitting/Registration Clerk with Referrals.
• Knowledge of the Mental Health Act regarding certification.
• Excellent communication skills and must have the ability to speak and comprehend the English language.
• Must be able to work independently and as a team.

Responsibilities

• Monitor telephone lines and security system; respond to requests and codes.
• Update the ATC calendar and transportation calendar to meet unit needs.
• Book drivers and arrange cabs for units as required.
• Relate pertinent information to the oncoming shift in a clear and understandable language.

Skills

Communication skills

Multitasking

Attention to detail

Teamwork

Independent work

Education

Grade 12 or equivalent

Tools

Connect Care

Job description

Main Reception is the focal entry point for all individuals entering the facility. The expectation is that all individuals are treated in a professional, courteous, and respectful manner. The Main Reception staff are expected to be detail orientated, clear and concise. Workload consists of telephone monitoring, security system monitoring, responding to requests for codes and updating Activity and transportation. Knowledge of computers and systems including Connect Care and Netcare are essential. Quantum System would be beneficial. Display ability to work alone and deal with situations or issues arising. Must relay pertinent information to the ongoing shift in a clear and understandable language.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: CS Main Reception
• Primary Location: Centennial Ctr MH & Brain Inj
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 21-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 02-NOV-2026
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: CS Main Reception
• Primary Location: Centennial Ctr MH & Brain Inj
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 21-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 02-NOV-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Evenings, Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Excellent knowledge of Connect Care and have the role of Admitting/Registration Clerk with Referrals. Knowledge of the facility, codes, policies and procedures. Professional in conversation and adhere to ATIA and POPA regarding information disclosure. Detail orientated as referrals are taken from outside agencies to be presented to physicians for potential admissions and information must be exact. Ability to page and announce emergencies as required via the Security System and Emergency Telephone. Updating the ATC calendar and transportation calendar to meet the needs of the units. Booking of drivers as requested by the units. Booking of cabs or the units as required. Must have the ability to multitask and respond to all requests in a professional manner. Must have at least three years' experience with the role of Admitting/Registration Clerk with Referrals. Knowledge of the Mental Health Act regarding certification. Excellent communication skills and must have the ability to speak and comprehend the English language. Must be able to work independently and as a team.

Preferred Qualifications:

At least three years of experience in reception services. Unit Clerk or Administrative Course preferred.

Create and manage profiles for future opportunities.