Administrative Support III

Alberta Health Services; Canmore; Sur place; CAD 35 000 - 43 000; Temps partiel

Résumé du poste

Alberta Health Services is seeking an Administrative Support III at Canmore General Hospital. The role involves interviewing patients or families to positively identify and collect demographic and financial information, and entering data into Connect Care with high accuracy.

The position requires comprehensive POS cash handling, phone duties, and mentoring of new staff. It supports patient access and safe delivery of care in a fast-paced environment.

Qualifications

• Grade 12 or equivalent is required.
• Medical Office Assistant/Unit Clerk or related post-secondary education is preferred.
• Typing speed 40 wpm; tests administered.
• Experience in Admitting/Registration in an Acute Care facility within the last two years.

Responsabilités

• Interacts with internal and external stakeholders.
• Collects hospital fees for uninsured, out-of-country services, LTC accommodation fees and patient chargeables.
• Performs POS collection and cash handling.
• Answers telephones and assists with wayfinding.
• Trains and mentors new clerks and students as required.
• Manages multiple tasks in a fast-paced environment while maintaining patient records integrity.
• Maintains patient records (prep, scan, verify, validate, auditing and remediation in Health Records).
• Performs other duties in Records Management and Registration Departments.

Connaissances

Typing 40 wpm

English communication

Admitting/Registration experience

Formation

Grade 12 or equivalent

Medical Office Assistant/Unit Clerk or related post-secondary education

Outils

Connect Care

Quanum

Netcare

Person Directory

Client Registry

MS Office

Description du poste

Your Opportunity

Reporting to the Supervisor of Registration, Switchboard and Patient Information (RSPI) at the Canmore General Hospital, this Administrative Support III temporary part‑time position is responsible for ensuring immediate access to patient information in order to facilitate healthcare treatment decisions. This position is responsible for interviewing patients and/or their family members in person or by telephone, to positively identify patients and obtain their demographic and financial information. In accordance with the Provincial Registration Standards and Practices (PRSP), this front‑facing position is critical in verifying, validating, and entering patient information into Connect Care accurately. This position consistently applies Positive Patient Identification during the registration process to ensure accurate record linkage, support safe delivery of patient care, and reduce identify theft. This position is expected to communicate effectively to provide exceptional customer service to the patients, staff, and the general public.

Other responsibilities include but are not limited to:

• Interacts with all internal and external stakeholders.
• Collects hospital fees for uninsured, out‑of‑country services, LTC accommodation fees / Trust Accounts and patient chargeables.
• Point of Sale (POS) collection and cash handing.
• Answer telephones/switchboard, and assists with wayfinding.
• Train and mentor new clerks and students as required.
• Ability to manage multiple tasks with frequent interruptions in a fast paced/high stress environment.
• Maintain the integrity of patient records (prep, scan, verify & validate & auditing & remediation in Health Records.
• Other duties as assigned in Records Management and Registration Departments.

Description

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company: Health Shared Services
Classification: Administrative Support III
Union: AUPE GSS
Unit and Program: Registration
Primary Location: Canmore General Hospital
Location Details: As Per Location
Multi‑Site: Not Applicable
FTE: 0.80
Posting End Date: 26-OCT-2026
Temporary Employee Class: Temp P/T Benefits
Date Available: 16-NOV-2026
Temporary End Date: 14-FEB-2028
Hours per Shift: 7.75
Length of Shift in weeks: 2
Shifts per cycle: 8
Shift Pattern: Days, Evenings, Weekends
Days Off: As Per Rotation
Minimum Salary: $25.72
Maximum Salary: $31.25
Vehicle Requirement: Not Applicable

Required Qualifications

Completion of Grade 12 or equivalent.

Additional Required Qualifications

• Medical Office Assistant, Unit Clerk and/or Post-secondary education applicable to the position.
• Computer experience including: Connect Care, Quanum, Netcare, Person Directory, Client Registry, MS Office (Windows, Word, Excel, Outlook, MS Teams).
• Must be able to stand/sit for prolonged periods of time, be able to lift up to 25lbs.
• Medical Terminology, typing speed of 40 wpm (tests administered).
• One year Admitting/Registration experience in an Acute Care Facility within the last two years.
• Ability to work with minimal supervision.
• Ability to understand and communicate effectively in both writing and verbally in English.

Preferred Qualifications

• Customer service experience.
• Experience in Health Records.
• Knowledge of the Release of Information Process.
• Preference may be considered for students who have successfully completed their practicum within HIRM or RSPI within an AHS facility.