Administrative Support III

Alberta Health Services; Wabasca-Desmarais; On-site; CAD 35,000 - 43,000; Full time

Job summary

Alberta Health Services in Wabasca-Desmarais is seeking an Administrative Support III to perform clerical duties across Health Information Management. Responsibilities include client registration, ULI creation, and processing required documents for WCB, RCMP, and NRA clients.

The role requires Grade 12, Medical Terminology, and 2 years of medical reception experience, with strong customer service and typing speed. Salary offers a competitive wage with a remote retention allowance as applicable.

Qualifications

• Completion of Grade 12 or equivalent.
• Medical Terminology course (testing will be performed).
• 2 years medical reception experience.
• Excellent interpersonal skills.
• Ability to work cooperatively and professionally with clients, nursing staff, and physicians.
• Ability to prioritize and organize work in a fast-paced environment.
• Ability to read, write, and communicate effectively.
• Superior customer service skills.
• Proven accuracy in spelling, keyboarding and attention to detail.
• Minimum typing speed of 45 wpm (testing will be performed).
• Proven initiative and ability to work with minimal supervision.

Responsibilities

• Register clients in the provincial system with accurate demographic and insurance data.
• Create Unique Lifetime Identifier (ULI) for eligible residents/newborns.
• Complete electronic documents for WCB, RCMP, and NRA clients.
• Collect and receipt payments for services.
• Switchboard duties and route inquiries to the right area.
• Greet clients and maintain a courteous, professional environment.
• Resolve discrepancies in work queues in Connect Care and maintain stocked work area.

Skills

Interpersonal skills

Customer service

Attention to detail

Typing speed

Communication skills

Prioritization

Teamwork

Medical reception

Education

Grade 12

MOA / Unit Clerk course

Job description

Your Opportunity:

Reporting to the Supervisor, Health Information Management, the Administrative Support III - Health Information Management performs a variety of clerical duties covering all areas of HIM. Registration of clients utilizing the provincial registration system to include the collection/verification of patient demographic information as well as validation of health care insurance. Creation of Unique Lifetime Identifier (ULI #) for non-residents of Alberta/new Alberta residents/newborns in the Alberta Person Directory. Completion of electronic documents to complete the registration process for WCB, RCMP, and/or NRA clients. Collect and receipt payment for clients and uninsured services. Switchboard duties including telephone queries and requests for patient information as per appropriate guidelines. Application of identification wristbands for all clients. Greet clients, visitors, and staff, and direct them to the appropriate areas throughout the health center in a pleasant, professional, and courteous manner. Maintain a positive public image to patients, visitors, staff, and physicians. Complete discrepancies in work queues in the Connect Care environment. Ensure work area is stocked with necessary supplies and supplies are stored appropriately. Other duties as required. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company: Health Shared Services

Classification: Administrative Support III

Union: AUPE GSS

Unit and Program: Health Information Management

Primary Location: Wabasca/Desmarais Hlthcare Cnt

Location Details: As Per Location

Multi-Site: Not Applicable

FTE: 0.00

Posting End Date: 23-OCT-2026

Employee Class: Casual/Relief

Date Available: 02-NOV-2026

Hours per Shift: 5, 7.75

Length of Shift in weeks: Varies

Shifts per cycle: Varies

Shift Pattern: Days, Evenings

Days Off: Other

Minimum Salary: $25.72

Maximum Salary: $31.25

Vehicle Requirement: Not Applicable

Required Qualifications:

• Completion of Grade 12 or equivalent.

Additional Required Qualifications:

• Successful completion of Medical Terminology course (testing will be performed).
• 2 years medical reception experience.
• Excellent interpersonal skills.
• Ability to work cooperatively and professionally with clients, nursing staff, and physicians.
• Ability to prioritize and organize work in a fast-paced environment.
• Ability to read, write, and communicate effectively.
• Superior customer service skills.
• Proven accuracy in spelling, keyboarding and attention to detail.
• Minimum typing speed of 45 wpm (testing will be performed).
• Proven initiative and ability to work with minimal supervision.

Preferred Qualifications:

• MOA, Unit Clerk Course or equivalent.
• Experience in Patient Registration, Financial Records, and/or Telecommunication.