Administrative Support III

Primary Care Alberta; Edmonton; On-site; CAD 35,000 - 43,000; Part time

Job summary

Edmonton Public Health's Healthy Beginnings program seeks an Administrative Support III for weekend coverage. Based at Northgate Centre, the role supports front-desk operations, scheduling, data entry, and records management within a multidisciplinary public health team.

The position is 0.40 FTE with shifts on Saturdays and Sundays per rotation, requiring proficiency with EMR and scheduling systems in a busy clinic environment.

Qualifications

• Grade 12 or equivalent.
• Formal medical office administration education from a recognized post-secondary institution.
• Minimum 1 year recent experience in an administrative support role in a healthcare environment.
• Demonstrated effective written and verbal communication and exceptional customer service.

Responsibilities

• Greet clients, answer phones, and schedule appointments.
• Data entry, records management and supporting daily operations.
• Maintain patient confidentiality and work well in a fast-paced, multi-site team.

Skills

Customer service

Verbal communication

Written communication

MS Office

Healthcare administration

Education

Medical office administration

Tools

ePeople

Netcare

Meditech

Connect Care

Job description

We are seeking a caring and detail oriented individual to join our Public Health Team for Healthy Beginnings with Edmonton Public Health. This Administrative Support III position is a key member of the public health team that provides integrated, strength based, family centered public health care. Our team provides public health services that promote and protect the health of individuals, groups, and communities including Immunization, Maternal Newborn Health, Well Child Clinic, School Health, and Health Promotion. This position will be based out of an Edmonton Public Health Clinic- optional sites available. This is a weekend position supporting the Healthy Beginnings program working every Saturday and Sunday as per rotation. The Administrative Support III will be a member of the multidisciplinary team responsible for supporting daily operations of Public Health services including greeting clients, managing phone calls, scheduling appointments, data entry/word processing, records management and anticipating the needs and demands of Public Health and its clients. This position requires proficient use of an electronic medical record and scheduling system.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Maternal Newborn - Healthy Beginnings
• Primary Location: Northgate Centre
• Multi-Site: Not Applicable
• FTE: 0.40
• Posting End Date: 27-OCT-2026
• Employee Class: Regular Part Time
• Date Available: 06-NOV-2026
• Length of Shift in weeks: 12
• Shifts per cycle: 23
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Maternal Newborn - Healthy Beginnings
• Primary Location: Northgate Centre
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.40
• Posting End Date: 27-OCT-2026
• Employee Class: Regular Part Time
• Date Available: 06-NOV-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 12
• Shifts per cycle: 23
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Formal medical office administration education from a recognized post-secondary institution required. An equivalent combination of education and experience may be considered acceptable. Minimum 1 year recent (within 3 years at a 0.50FTE of greater) in related experience working in an administrative support role in a healthcare environment is required. Demonstrated effective written and verbal communication skills. Deliver exceptional customer services and support client navigation including warm hand off to appropriate services Knowledge of computer technology and applications including website navigation, office or business applications, health database use (ePeople, Netcare, Meditech, Connect Care or other), and MS Office Suite. Work in a fast paced, chaotic, loud environment with competing concurrent priorities. Work with minimal supervision. Work well within a team environment, both locally and across multiple sites/programs. Prioritize workload to meet established turnaround times. Adhere to strict organizational policies, procedures, and legislated requirements including patient confidentiality. Handle frequent interruptions and still meet workload timelines. Previous experience working with diverse communities, groups and/or organizations (i.e. ethno-cultural, equity-setting, racialized, faith-based, LGBTQ2S+, vulnerable, marginalized, persons with disabilities, and persons across all age groups, etc.) Must be able to perform within established program parameters.

Preferred Qualifications:

Awareness of social determinants of health. Non-violent crisis intervention.

Create and manage profiles for future opportunities.