Administrative Support Control Tower

Purolator; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Purolator is seeking an Administrative Support in the Control Tower to ensure timely tracking of Linehaul movements, asset management, and coordination with Amazon, customers, and carriers.

The role requires coordinating with internal teams and third parties, managing incidents, and providing updates on high priority shipments while following established procedures under the Manager Control Tower National.

Qualifications

• College degree in transportation or logistics studies or equivalent experience preferred.
• 5+ years in transportation or logistics role preferred.
• 4+ years in data preparation, diagnostics, trending, and written/verbal communication preferred.
• 4+ years building strong working relationships with Operations team at all levels.

Responsibilities

• Track Linehaul trips and asset movements; monitor customer directs and empty assets.
• Coordinate with terminals, carriers, and healthcare team to initiate recovery.
• Create and support incidents by case management; provide updates on high priority shipments.

Skills

Communication

Leadership

Relationship building

Change management

Multitasking

Microsoft Excel

Outlook

Bilingual English/French

Education

College degree in transportation or logistics studies

Tools

SAP TM

FMC

ECHO

Job description

Administrative Support Control Tower

Date: 21 Jul 2026

Location: Etobicoke, ON, CA, M9W 7C3

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The Control Tower Administrative Support acts to ensure we are fulfilling all request and actions pertaining to Amazon, Customer Directs, CP rail ordering, carrier assets, and Healthcare recovery. The role is responsible for long‑ and short range planning, analyzing and resolving network issues, and assisting the overall network operations.

Responsibilities

Tracking

• Bluerock tracking on All Linehaul trips
• Trip Tracking
• Rail Container Ordering
• Amazon and Customer direct
• Purolator and Vendor’s Empty Asset tracking and follow‑up
• H+ recovery

Communication

• Pre‑alert destinations of potential delays or disruption
• Alert Amazon and Customer direct delays to terminal
• Advise terminals and customer on empty trailer asset and removal.

Duties

• Book and adjust Linehaul movements in SAP TM & FMC
• Responsible for monitoring the customer directs and empty assets in the network
• Creates and supports incidents by case management
• Provide updates on high priority shipments
• Coordinate the movements of internal/external assets
• Liaison directly with carriers to secure requirements on time arrival
• Mediate and resolve any disputes between local operations and outside carriers
• Follows procedures, work instructions and other directions from the manager
• Coordinate with the Healthcare team, terminals, and third parties to initiate healthcare recovery

Education

• College degree in field such as transportation or logistics studies or relativeequivalent experience is preferred

Experience

• 5 years or more experience in a similar role in the transportation or logistics industry preferred
• 4 years’ experience with data preparation, diagnostics, trending, and written/ verbal communication preferred
• 4 years’ experience building strong working relationships with Operations team members at all levels across
• Flexibility to work varied shifts

Qualifications

• Exemplifies and consistently demonstrates our core competencies of communication, innovation, change management, relationship building and leadership
• Familiarity with PCL and/or Linehaul‑type operations an asset
• Knowledge of Linehaul routes and heavy equipment as asset
• Knowledge of aircraft/aviation an asset
• Detailed oriented and strong organizational skills
• Bilingualism - French/English an asset
• Excellent communication skills, both verbal and written
• Proficient computer skills - Outlook, Word and Excel required
• Knowledge of ECHO and ability to Triage issues within ECHO
• Strong administrative and multi‑tasking skills

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS

Location: 576 - NHO
Working Conditions: Office Environment

Reports to: Manager Control Tower National

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [e-mail].