Administrative Quality Lead

University Health Network; Toronto; On-site; CAD 49,000 - 73,000; Full time

Benefits offered by this job

Competitive package

HOOPP pension

Transit access

Flexible work environment

Career development

Corporate discounts

Job summary

University Health Network is seeking an Administrative Quality Lead to mentor administrative staff at Princess Margaret Cancer Centre. You will direct staff development, implement preceptorship, and supervise PFCs, ensuring adherence to standards and confidentiality.

The role emphasizes leadership, collaborative practice, and development of policies, with responsibilities spanning data review, project work, and cross-team partnership.

Qualifications

• At minimum, a completion of BA Baccalaureate required.
• Five (5) years clinical administrative experience, including supervisory duties.
• Demonstrated leadership and ability to coach staff.
• Maintain patient confidentiality per UHN policies.

Responsibilities

• Provide mentoring and direction to administrative staff and preceptorship.
• Supervise PFC staff and coordinate with Nursing Manager as needed.
• Lead quality improvement initiatives and data review.
• Develop and revise unit policies and written procedures.
• Foster open communication across interprofessional teams.

Skills

Leadership

Mentoring

Team collaboration

Communication

Problem solving

Education

BA/Baccalaureate

Tools

Epic HIS

Job description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-Union
Number of vacancies: 1
New or replacement Position: Replacement
Site: Princess Margaret Cancer Centre
Department:Princess Margaret Administration
Reports to: Clinical Director
Salary Range: $35.35 - $53.03 per hour
Hours: 37.5 hours per week
Shifts: Monday-Friday
Status:Permanent Full-time
Closing Date:October 12, 2026

Position Summary

As an integral member of the interprofessional team, theAdministrative Quality Leadacts as a resource for the administrative team (PFCs and administrative staff). This position will play a key leadership role by mentoring and providing direction, ongoing development and preceptorship to team members.

Duties

• Support current administrative staff and other team member practices within the department and utilize Standard Operating Procedures, Policies and Patient Centered Care to validate or change practices
• Contribute to staff development by promoting and ensuring a supportive/collaborative learning environment and applying principles of adult learning and practice standards for administrative staff
• Provide direct supervision of PFC staff; recommend disciplinary action in consultation with unit Nursing Manager or when Nurse Manager is absent
• Contribute to the development or revision of specialty standards or unit guidelines, including reviewing, revising and creating written policies and procedures that guide practice with other team members including leadership
• Participate in quality improvement through administrative opportunities, data collection, planning, implementation and evaluation of new initiatives
• Collect and review quality indicators; identify gaps and trends; develop action plans and report quality issues to the Nurse Manager/Clinical Director
• Participate in leadership activities i.e., project development, committee work and policy development
• Facilitate open communication and collaborative partnerships with the interprofessional team

• At minimum, a completion of BA Baccalaureate required.
• Five (5) years clinical administrative experience, including experience as required by area of responsibility and experience working in a supervisory capacity.
• Demonstrated strong leadership and motivational skills
• Excellent skills in recognizing, analyzing and resolving problems
• Excellent decision making skills
• Clinical and patient teaching skills
• Demonstrated ability to work in a team environment and collaborates with others in assisting with the delivery of care to patients
• Adapt to and implement change; facilitate its acceptance by others
• Maintain and protect patient confidentiality in accordance with UHN Confidentiality policy requirements
• Exercise initiative and good judgement with ability to multi-task
• Excellent time management skills
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
• Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand

Desirable skills:

• Experience working with Epic Hospital Information System
• Understanding and application of project management principles
• Understanding and application of quality improvement methodologies, e.g. Lean Process Improvement
• Understanding and application of change management principles

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.