Senior Manager, Clinical Programs, Process & Performance Improvement, Data & Analytics

University Health Network; Toronto; On-site; CAD 109,000 - 159,000; Full time

Benefits offered by this job

Competitive offer packages

HOOPP pension plan

Flexible work environment

Job summary

University Health Network (UHN) is hiring a Senior Manager, Clinical Programs, Process & Performance Improvement (CPPPI) to serve as the Data & Analytics partner for clinical programs. You will translate priorities into analytics and improvement initiatives that drive measurable quality and outcomes, while advancing enterprise improvement capabilities.

You will lead a high-performing team, coach leaders, and shape data literacy across UHN as part of a data-driven strategy that supports patient

Qualifications

• Master’s degree in Health/Hospital Administration, Business Administration, or related field preferred.
• At minimum ten (10) years of practical experience in hospital/healthcare management/leadership roles with data analysis, interpretation, visualization, and quality improvement.
• Certifications in Lean/Six Sigma or equivalent Quality Improvement Methodology.
• Excellent written and verbal communication, interpersonal, and stakeholder engagement skills.
• Strong change management and relationship-building capabilities across diverse levels of the organization.
• Ability to translate data insights into actionable strategies for improvement.

Responsibilities

• Serve as the senior Data & Analytics partner for assigned clinical programs.
• Translate priorities into integrated analytics and improvement initiatives delivering measurable outcomes.
• Lead strategic performance improvement initiatives addressing complex organizational challenges.
• Facilitate data-informed decision making through reviews and planning activities.
• Build organizational capability in continuous improvement and performance management.
• Design, implement, and sustain improvement systems across the organization.
• Develop enterprise education, training, and mentorship in analytics and change leadership.
• Establish performance measurement and value realization frameworks.
• Lead and develop a high-performing analytics team with coaching and succession planning.
• Foster accountability, collaboration, and a culture of continuous learning.

Skills

Strategic leadership

Data visualization

Change management

Communication

Stakeholder engagement

Analytical thinking

Quality improvement

People management

Coaching/mentorship

Education

Master’s degree in Health Administration or related field

Tools

Epic

Data visualization tools

Job description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union:Non-union
Number of vacancies: 1
New or Replacement Position:Replacement
Site:Toronto General Hospital
Department:Clinical Programs, Process & Performance Improvement, Data & Analytics
Reports to:Director, Clinical Programs, Process & Performance Improvement, Data & Analytics
Salary Range: $109,162 - $159,162 per annum
Hours:37.5 hours per week
Status:Temporary Full-Time (up to 12-14 months)
Closing Date:September 21, 2026

UHN Data & Analytics supports UHN’s growing demand for data, data-driven insights and helps TeamUHN ensure the needs of the patients come first. Our collective goal is to better see, understand and use data to help UHN become a data-driven organization, which will help us achieve UHN’s strategic goals and ultimately advance care, research, and education. UHN Data & Analytics supports UHN in data-driven decisions, data literacy, performance improvement, data governance, data infrastructure/tools, advanced analytics, and automation.

The Senior Manager, Clinical Programs, Process & Performance Improvement (CPPPI), role plays a dual leadership role in UHN Data & Analytics. The position serves as a dedicated Data & Analytics partner to clinical programs, helping leaders translate insight into action and achieve measurable performance outcomes. Simultaneously, the role advances UHN's enterprise improvement capability by building the methods, systems, skills, and culture required to sustain continuous improvement across the organization.

Duties

• Serve as the senior Data & Analytics partner for assigned clinical programs, building trusted relationships with clinical, operational, and administrative leaders to advance strategic and operational priorities.
• Translate clinical and operational priorities into integrated analytics and improvement initiativesthat deliver measurable improvements in quality, patient outcomes, experience, access, efficiency, and resource stewardship.
• Lead strategic performance improvement initiativesthat address complex organizational challenges and support achievement of clinical program objectives.
• Facilitate data-informed decision makingthrough performance reviews, operational assessments, strategic planning activities, and action-oriented discussions that convert insight into results.
• Build organizational capability in continuous improvement, performance management, and structured problem solvingthrough coaching, consultation, and practical application.
• Design, implement, and sustain improvement systems, standards, methodologies, and routinesthat enable scalable and sustainable performance improvement across the organization.
• Develop and deliver enterprise education, training, and mentorship programsthat strengthen organizational capability in analytics, improvement science, and change leadership.
• Establish performance measurement and value realization frameworksthat evaluate the impact, sustainability, and benefits of improvement initiatives.
• Lead, develop, and inspire a high-performing team of performance improvement and analytics professionals, providing coaching, mentorship, performance management, succession planning, and opportunities for professional growth.
• Foster a culture of accountability, collaboration, innovation, continuous learning, and excellence, while building communities of practice and strengthening improvement capability across UHN.

• A Master’s degree in Health/Hospital Administration, Business Administration, or related field preferred.
• At minimum ten (10) years of practical experience in hospital/healthcare management/leadership roles with a proven understanding of data analysis principles, data interpretation, data visualization, and quality improvement
• Certifications in Lean/Six Sigma or equivalent Quality Improvement Methodology
• Excellent written and verbal communication skills, interpersonal skills, and the ability to work collegially and interact effectively with diverse stakeholders at all levels of the organization.
• Extensive stakeholder/relationship and change management knowledge and expertise.
• Ability to effectively communicate data insights to both technical and non-technical stakeholders, promoting data literacy throughout the organization.
• Strong critical thinking and analytical ability with attention to detail, capable of visualizing complex organizational data to derive insights.
• Capacity to identify and address complex issues in healthcare delivery and develop actionable strategies for improvement.
• Highly inquisitive and can stay on top of the latest trends and industry best practices.
• Proven experience in managing a high performing and diverse team
• Additional certifications such as Project Management Professional (PMP), Business Relationship Management Professional (BRMP), Certified Change Management Professional (CCMP), Program Management Professional (PgMP), Portfolio Management Professional (PfMP) considered an asset.
• Working knowledge and understanding of Epic and data visualization applications considered an asset.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

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