Administrative Coordinator

Lufa Farms; Montreal; On-site; CAD 32,000 - 41,000; Full time

Benefits offered by this job

Quarterly bonus up to 25%

Permanent full-time 35h/week

Flexible start time 8–9am

Job summary

Randstad Canada is seeking a bilingual Assignment Agent in Montreal East. The role entails matching caregivers with elderly clients, ensuring scheduled hours, and maintaining strong client and caregiver communications. The position is permanent, full-time (35 hours/week) with a flexible start window between 8 a.m.

and 9 a.m. The role requires French/English language fluency, prior scheduling/dispatch experience, and the ability to handle multiple data streams using the Maya software.

Qualifications

• Bilingual in French and English required to serve clients across Quebec.
• Experience in scheduling or dispatch within logistics or care services.
• Ability to manage multiple data streams quickly and accurately under pressure.
• Hiring is conditional on a criminal background check.

Responsibilities

• Master scheduling/dispatch: manage caregiver placements and ensure minimum work hours.
• Respond rapidly to last-minute changes and urgent situations.
• Maintain clear communication with clients and caregivers.
• Enter and manage data across the Maya software and related systems.

Skills

Bilingual (French/English)

Scheduling/Dispatch experience

Multisystem data handling

KPIs awareness

Tools

Maya software

Job description

Become the Bilingual Scheduling and Dispatch Agent we're looking for in Montreal East !

Are you looking for a permanent role where your speed, rigor, and bilingualism are essential? Come thrive as an Assignment Agent within a recognized home care company. Whether you are based in Montreal (East), your role is vital: you manage the heart of our operations, the perfect matching between our caregivers and our elderly clients.

Location: Montreal East
Contract: Permanent
Schedule: 35 hours/week
Salary: Starting at $23/hour

Advantages

• Competitive Compensation: Your base salary is $23/hour.
• Performance Bonus: You can earn a 25% bonus on your base salary, paid quarterly, bringing your total potential hourly rate up to $29.50/hour.
• Permanent Employment: A stable, full-time position (35 hours/week).
• Flexibility (Partial): You benefit from a flexible schedule where you choose your arrival time between 8 a.m. and 9 a.m. (the chosen time then becomes fixed).
• Human Environment: You join a "good-natured" team with great cohesion.

Responsibilities

• Mastering Scheduling/Dispatch: You manage the full placement process for caregivers, ensuring compliance with matching criteria while guaranteeing our employees meet their minimum work hours.
• Managing Urgency: You react quickly to unforeseen events, such as last-minute absences, and immediately find a solution.
• Communicating Effectively: You maintain contact with clients and caregivers, demonstrating the patience and resilience necessary with our elderly clientele.
• Detail and Rigor: You multitask, handling multiple data streams simultaneously, entering information into the Maya software, and carrying out the necessary file coding.

Qualifications

• Bilingualism (French/English): Your ability to communicate in both languages is a must to serve our growing clientele in the West. You communicate daily with English-speaking clients located outside of Quebec.
• Experience in Scheduling or Dispatch: You have previously handled complex schedules or managed similar logistics.
• Versatility and Speed: You can operate multiple systems and data streams simultaneously, with strong resistance to pressure and a drive to do things "quickly and well".
• Rigor: You are comfortable being evaluated on objectives (KPIs) and performance criteria.
• Note: Hiring is conditional on a criminal background check.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non‑binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.