Administrative Coordinator

randstad canada; Burlington; On-site; CAD 60,000 - 76,000; Full time

Job summary

Hamilton Health Sciences seeks an Indigenous Health Coordinator to support Indigenous patients and families as they navigate the healthcare system. The role focuses on culturally responsive navigation, coordination, and practical support to improve access to health, social, cultural, and community services.

Reporting to the Manager, Indigenous Health, you will work with the Indigenous Health Team to build collaborations across the organization and community, fostering inclusivity and belonging.

Qualifications

• Experience coordinating referrals with community partners and service providers.
• Experience navigating healthcare systems for patients and families.
• Ability to build respectful relationships with Indigenous organizations and communities.
• Experience working with multidisciplinary teams in healthcare or social services.
• Strong understanding of Indigenous histories, health priorities, and holistic care approaches.

Responsibilities

• Provide culturally responsive navigation and practical support to Indigenous patients and families.
• Coordinate referrals and connections to health, social, cultural, and community services.
• Support process improvements and project work within clinical or administrative teams.
• Maintain strong communication with partners and internal teams to address barriers to care.
• Contribute to a culture of inclusivity and respectful stakeholder engagement.

Skills

Community engagement

Referral coordination

Multidisciplinary teamwork

Cultural sensitivity

Communication skills

Problem solving

Education

Post-secondary education in health services or related field

Tools

Outlook

Excel

Word

PowerPoint

Job description

The Health Equity and Human Rights team manages strategic initiatives to advance health equity, Indigenous Health and inclusion across the organization, system, and multiple programs. The team engages with Indigenous communities and equity deserving groups to amplify their perspectives and needs in key decision‑making processes and program planning. We work to build collaborations and partnerships across the organization and community to further create a culture of inclusivity and belonging.

Position Summary

Reporting to the Manager, Indigenous Health, the Indigenous Health Coordinator is an integral member of the Indigenous Health Team and plays a key role in supporting Indigenous patients and families as they navigate the healthcare system. The Coordinator provides culturally responsive navigation, coordination, and practical support to help address barriers to care and improve access to health, social, cultural, and community-based services.

Schedule Work Hours

Monday to Friday, Days (Flexibility required)

This position is temporary until April 2028.

Qualifications

• Minimum two years experience engaging with community partners to coordinate referral pathways.
• 3-5 years experience with Indigenous healthcare, social services, community-based programming, patient navigation, or a related field.
• 1-2 years experience building and maintaining respectful relationships with Indigenous organizations, and community service providers.
• 1-2 years experience working collaboratively with multidisciplinary teams, including healthcare providers, clinical programs, and administrative teams.
• Knowledge of Indigenous histories, cultures, traditions, and contemporary health priorities, including the impacts of colonization, systemic racism, and social determinants of health on Indigenous peoples’ health experiences and outcomes
• Knowledge of Indigenous approaches to health and wellness, including the importance of cultural identity, community connection, traditional healing practices, and holistic models of care
• Considerable knowledge and experience with healthcare terminology
• Demonstrate excellence in effective communication, customer support, internal and external relationship building and interpersonal skills
• Ability to manage sensitive situations involving patients and families experiencing distress, uncertainty, grief, trauma, or challenging healthcare circumstances
• Experience supporting clinical or administrative teams with projects and/or process improvements as a participant or lead of the work
• Strong organizational skills and ability to effectively coordinate multiple tasks in a dynamic and fast-paced working environment
• Strong ability to analyze, think critically and problem solve in an effort to support continuous improvement.

Strong ability and demonstrated experience with Outlook, Excel, Word, PowerPoint

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy.

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact Human Resources at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.