Monitoring Operator (Full Time Nights)

Garda World; Hamilton; On-site; CAD 75,000 - 95,000; Full time

Job summary

Hamilton Health Sciences seeks a Health Records Supervisor to lead the Health Record staff across acute care sites, ensuring quality and timely output. You will coordinate day-to-day operations, monitor budgets with the Manager, and support mission, vision and values.

This temporary role runs through December 2027, with days Monday to Friday. Collaboration with the Manager to implement policies and maintain service excellence is essential.

Qualifications

• Certification in Health Information Management required.
• Minimum 3 years leadership experience in a hospital preferred.
• Strong facilitation in team building and to lead and model positive change required.
• Strong ability to manage numerous and diverse activities, organizing priorities to meet departmental demands and expectations required.
• Related experience in a Health Record environment, including electronic health records preferred.
• Demonstrate experience in supervising unionized staff preferred.
• Demonstrate experience in dealing with staff at all levels preferred.
• Understanding of hospital policy, procedures and relevant legislation required.
• Excellent communication skills, interpersonal and written is essential.
• Demonstrate analytical and problem-solving abilities are essential.
• Knowledge of customer service and service excellence is essential.
• Understanding and demonstrated knowledge of conflict management preferred.
• Proficient in Microsoft Excel, Word and Powerpoint is essential.
• Experience with Peoplesoft and Meditech preferred.

Responsibilities

• Provide leadership to ensure quality, accuracy and timeliness of department projects and tasks.
• Lead and develop systems and processes which create organized and efficient workflow.
• Maintain and monitor the day-to-day operational needs of the department in an effective and efficient manner.
• Participate and prepare in the development of policies and procedures relevant to the daily operation of the service.
• Participate in hiring staff, conducting performance appraisals and disciplinary action in accordance with hospital policy and the collective agreement.
• Facilitate, coach and role model ongoing staff development goals to ensure continual growth.
• Collaborate effectively with the union to resolve grievance related issues.
• Monitor processes which are necessary to measure and evaluate the quality of service.
• Ensure that the equipment and resources are appropriate for the functions and activities of the service.
• Oversee work and vacation schedules in accordance with the collective agreement and hospital policy.
• Participate in committees as assigned.
• Develop relevant monitoring tools to support the needs of the staff and the efficient operation of the department.
• Demonstrate behaviors that support a customer focused team approach.
• Provide reports, as necessary, analyzing the data.
• Prepare and conduct staff orientation.
• Other duties as assigned

Skills

Leadership

Communication skills

Analytical skills

Customer service

Problem-solving

Conflict management

Education

Certification in Health Information Management

Tools

Microsoft Excel

Microsoft Word

PowerPoint

PeopleSoft

Meditech

Job description

Finance, Logistics, Information, Privacy and Research (FLIP-R)

Finance, Logistics, Health Records (&Patient Registration), Decision Support, Privacy and Research. Information support facilitates the creation of knowledge rich environment for making timely and informed tactical and strategic decisions and maximizing decisions based on evidence to help in the delivery and continuum of patient care. Providing expertise in analyzing and interpreting, protecting and presenting information and educating the corporation on this information.

Responsibilities

• Provide leadership to ensure quality, accuracy and timeliness of department projects and tasks.
• Lead and develop systems and processes which create organized and efficient workflow.
• Maintain and monitor the day-to-day operational needs of the department in an effective and efficient manner.
• Participate and prepare in the development of policies and procedures relevant to the daily operation of the service.
• Participate in hiring staff, conducting performance appraisals and disciplinary action in accordance with hospital policy and the collective agreement.
• Facilitate, coach and role model ongoing staff development goals to ensure continual growth.
• Collaborate effectively with the union to resolve grievance related issues.
• Monitor processes which are necessary to measure and evaluate the quality of service.
• Ensure that the equipment and resources are appropriate for the functions and activities of the service.
• Oversee work and vacation schedules in accordance with the collective agreement and hospital policy.
• Participate in committees as assigned.
• Develop relevant monitoring tools to support the needs of the staff and the efficient operation of the department.
• Demonstrate behaviors that support a customer focused team approach.
• Provide reports, as necessary, analyzing the data.
• Prepare and conduct staff orientation.
• Other duties as assigned

Position Summary

The Supervisor reports to the Manager of Health Records for Hamilton Health Sciences. The position provides leadership by coordinating and prioritizing the day-to-day activities of the Health Record staff, ensuring the quality and timeliness of work performed at all acute care sites. The Supervisor will work collaboratively with the Manager to prepare and monitor the department budget and manage the expenses to achieve budget targets. The Supervisor will oversee the staff and daily operational needs of the Health Record Department to ensure to uphold the mission, vision, and values of Hamilton Health Sciences and of the Health Record Department.

Schedule & Work Hours

Monday to Friday days

This position is temporary until December 2027

Qualifications

1. Certification in Health Information Management required.
2. Minimum 3 years leadership experience in a hospital preferred.
3. Strong facilitation in team building and to lead and model positive change required.
4. Strong ability to manage numerous and diverse activities, organizing priorities to meet departmental demands and expectations required.
5. Related experience in a Health Record environment, including electronic health records preferred.
6. Demonstrate experience in supervising unionized staff preferred.
7. Demonstrate experience in dealing with staff at all levels preferred.
8. Understanding of hospital policy, procedures and relevant legislation required.
9. Excellent communication skills, interpersonal and written is essential.
10. Demonstrate analytical and problem-solving abilities are essential.
11. Knowledge of customer service and service excellence is essential.
12. Understanding and demonstrated knowledge of conflict management preferred.
13. Proficient in Microsoft Excel, Word and Powerpoint is essential.
14. Experience with Peoplesoft and Meditech preferred.

Guidelines

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy.

Equal Opportunity

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact Human Resources at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.