Indigenous Health Administrative Assistant

Shared Health-Soins Communs; Winnipeg; On-site; CAD 42,000 - 52,000; Full time

Job summary

Shared Health is seeking an Indigenous Health Administrative Assistant to provide comprehensive administrative support to Indigenous Health programs and services at Health Sciences Centre. The role emphasizes patient- and family-centered, culturally safe care, using Indigenous ways of knowing and trauma-informed practices.

The position includes triaging inquiries, supporting referrals, data management, and cross-team information coordination to ensure timely leadership communication.

Qualifications

• Five years of direct related experience preferred.
• Experience with Manitoba’s public health care system and services.
• Experience in Indigenous patient and family on-site support.
• Lived experience and understanding of Indigenous healthcare priorities and culture in Manitoba.
• Proficient written and verbal communication and collaboration.

Responsibilities

• Triage inquiries from patients, visitors, staff and partners.
• Support referral processes and coordinate information with internal teams and external partners.
• Maintain effective communication across Indigenous Health programs.
• Assist in data management and document preparation.
• Coordinate meetings, minutes and agendas as required.

Skills

Strong communication

Meeting coordination

Data management

Interdivisional collaboration

Education

High school diploma

Indigenous relations education

Indigenous safety training

Office skills training

Experience or combination allowed

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Position Overview

This position reports to the Shared Health Indigenous Health Manager and primarily provides program support to the Indigenous Health team at Health Sciences Centre. The Indigenous Health (IH) Administrative Assistant provides comprehensive administrative support to Indigenous Health programs and services at Health Sciences Centre (HSC). This role contributes to the efficient delivery of patient and family centered, culturally safe and trauma informed care while upholding Indigenous ways of knowing, being and doing. The Indigenous Health Administrative Assistant will also support daily operations through effective communication, data management, document preparation, and coordination of information across internal teams and external partners.

The position is responsible for triaging inquiries from patients, visitors, staff, and partners. The IH Administrative Assistant is integral in supporting the referral process, facilitating communication with external agencies, and ensuring timely information flow to program leadership.

This position contributes to building a culturally safe, respectful and trauma-informed workplace, while upholding Indigenous ways of knowing, being and doing, as well as recognizing the impacts of intergenerational trauma and inequities in access to health for Indigenous peoples.

THIS IS A DESIGNATED INDIGENOUS COMPETITION THAT IS OPEN TO INDIGENOUS APPLICANTS. Proof of ancestry will be requested, and those selected for an interview will be asked related questions. We invite applicants to self-identify in your cover letter and/or resume.

Experience

• Five (5) years of direct related experience is preferred.
• Experience and knowledge of Manitoba’s public health care system and services.
• Experience in providing Indigenous patient and family on-site support.
• Lived experience and understanding of Indigenous healthcare priorities, services, and challenges alongside Indigenous culture, protocols, traditions, and values, both within communities and organizations in Manitoba.
• Proficient in written and verbal communication and collaboration. Skilled in developing and presenting findings to varied audiences.
• Experience scheduling and coordinating meetings required.
• Experience recording and preparing minutes and agendas.
• Experience maintaining spreadsheets and databases.
• Experience typing a minimum of 65 words per minute.

Education (Degree/Diploma/Certificate)

• High school diploma, Graduate Education Diploma (GED), or Canadian Adult Education Credential (CAEC).
• Education in Indigenous relations, coaching and trauma informed care and/or similar field an asset.
• Completion of Indigenous cultural safety and anti-racism training.
• Formal training in applied office skills is required, preferred.
• A combination of education and experience will be considered.

Certification/Licensure/Registration

Not applicable

Qualifications And Skills

• Demonstrated ability to relate effectively to a variety of people from diverse backgrounds.
• Knowledge or familiarity with Indigenous health issues, population health, and health status of citizens of Manitoba.
• Knowledge of the Manitoba health care system, federal health care system, provincial and federal governance, and leadership models.
• Knowledge in trauma-informed practice, cultural safety and recognizing impacts of inequitable access to healthcare for Indigenous people.
• Knowledge of Indigenous languages and Indigenous ways of knowing is an asset.
• Strong and culturally relevant communication, interpersonal, analytical, organizational, and leadership skills.
• Demonstrated ability to relate effectively to a variety of people from diverse backgrounds.
• Demonstrated knowledge of Canadian colonial impacts on Indigenous people in social and health contexts.
• Knowledge and appreciation of the unique history, cultures, and rights of Indigenous Peoples in Canada is required.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per Truth and Reconciliation Calls to Action (2015) and Manitoba’s Path to Reconciliation Act (2016).
• Understanding and commitment to the articles set out in the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP) as a framework for reconciliation.
• Knowledge of Indigenous cultural safety and anti-racism actions, inquests and reports, e.g., Jordan’s Principle, Joyce’s Principle and Brian Sinclair Inquest.
• Demonstrated knowledge of ethical principles and cultural protocols in interactions with Indigenous partners and organizations.
• Knowledge or familiarity with Indigenous health issues, population health, and health status of citizens in Manitoba.
• Knowledge of the Manitoba health care system, federal health care system, provincial and federal governance, and leadership models.
• Working knowledge of, or experience working with, Indigenous governments, partners, organizations and communities at a service level and structures within Manitoba.
• Thorough knowledge of Windows based programs (Microsoft Word, Excel, PowerPoint, Outlook) and the Internet.

Physical Requirements

• Work is primarily in a hospital environment and requires walking through departments.
• Must be able to handle multiple priorities and competing demands.
• Sitting for prolonged periods of time.
• May require to lift 25 lbs. on occasion.

Background Check Requirements

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in your cover letter/application.