Administrative Assistant (12 Month Contract)

Canada Life; Edmonton; On-site; CAD 35,000 - 41,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Time Off

Financial Security

Rewards & Recognition

Community & ERGs

Job summary

Canada Life in Edmonton is seeking an organized Administrative Assistant to join the Disability Management Services Office (DMSO) team on a 12-month contract. You will provide essential administrative and front-line support, respond to inquiries, process invoices, maintain records, and coordinate documents for timely, accurate service to employees and clients.

The role requires strong MS Office skills, data-entry accuracy, and the ability to work independently within a collaborative team at

Qualifications

• Experience in administrative support, customer service, data entry or related area is an asset.
• Proficiency with Microsoft Outlook, Word and Excel; ability to learn new systems.

Responsibilities

• Respond to inquiries via toll-free line with professional and respectful service.
• Process invoices and enter information to support timely payment.
• Open, sort, and distribute incoming mail.
• Scan and upload documents; assign follow-up tasks.
• Prepare and send correspondence to employees, clients and service providers.
• Maintain accurate employee and client information in Canada Life systems.
• Review returned mail and coordinate address updates.
• Coordinate file distribution from Records Centre.
• Maintain confidential information with care.
• Collaborate with team and support an inclusive environment.
• Provide additional administrative support as needed.

Skills

Administrative support

Customer service

Data entry

Attention to detail

MS Outlook

MS Word

MS Excel

Time management

Written & verbal communication

Discretion/confidentiality

Independence & teamwork

Security clearance readiness

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

12-month contract | Edmonton

We’re looking for an organized, service-focused Administrative Assistant to join our Disability Management Services Office (DMSO) team.

Temporary Full Time

12-month contract | Edmonton

We’re looking for an organized, service-focused Administrative Assistant to join our Disability Management Services Office (DMSO) team.

In this role, you’ll provide important administrative and front-line support that helps our team deliver timely and effective service to employees and clients. You’ll respond to inquiries, process correspondence and invoices, maintain accurate information in our systems, and coordinate documents and records.

What You Will Do

• Respond to incoming inquiries through the department’s toll-free telephone line and provide professional, helpful and respectful service.
• Process invoices and enter required information to support timely payment.
• Open, sort, prepare and distribute incoming mail.
• Scan and upload documents into the document management system and assign tasks to the appropriate team members for follow-up.
• Prepare and send correspondence to employees, clients and service providers.
• Maintain accurate employee and client information in Canada Life systems, including contact and banking information.
• Review returned mail, investigate address information and coordinate resending when appropriate.
• Coordinate the distribution of files requested from the Records Centre.
• Maintain accurate and organized records while handling sensitive and confidential information with care.
• Work collaboratively with team members and contribute to an inclusive and respectful work environment.
• Provide additional administrative support based on evolving team and business needs.

What You Will Bring

• Experience in administrative support, customer service, data entry or a related area is an asset.
• Comfort using Microsoft Outlook, Word and Excel, with the ability to learn new systems and technology.
• Strong keyboarding and data-entry skills with a focus on accuracy.
• Strong organizational and time-management skills, with the ability to prioritize multiple tasks.
• Clear, professional and respectful written and verbal communication skills.
• A service-focused approach and the ability to work effectively with people from a variety of backgrounds and perspectives.
• Strong attention to detail and problem-solving skills.
• Ability to work independently while contributing to a collaborative and supportive team.
• Ability to handle sensitive and confidential information with discretion.
• Adaptability and a willingness to learn.
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $34,900 - $41,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted