Administration Support Associate - 6-month Contract

Canada Life; Toronto; Hybrid; CAD 46,000 - 62,000; Full time

Benefits offered by this job

Health & dental benefits

Mental health benefit

Education reimbursement

Pension plan

Volunteer day

Employee discounts

ERGs and mentorship programs

Job summary

Canada Life in Toronto is seeking an Administration Support Associate for a temporary full-time role, supporting Senior Underwriters and Underwriting Consultants with workflow management, coordination of tasks, and professional correspondence.

You will draft, distribute, and file communications to applicants and banking partners, maintain accurate records in underwriting systems, and assist with client information to inform underwriting decisions.

Qualifications

• Excellent administrative, organizational, and time management skills.
• Strong written and verbal communication abilities.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office Suite and ability to learn new technologies quickly.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service mindset and relationship-building skills.
• Previous experience in financial services, underwriting, insurance, or banking is an asset.
• Reliability Status Security Clearance process is required if offered employment.

Responsibilities

• Provide administrative and operational support to Senior Underwriters and Underwriting Consultants, ensuring efficient workflow management and timely completion of tasks.
• Prepare, draft, and distribute professional correspondence to applicants, banking partners, and other stakeholders.
• Maintain accurate records and documentation within underwriting and reporting systems.
• Assist with the collection, organization, and review of client and application information to support underwriting decisions.
• Liaise with internal teams to obtain required documentation and resolve routine inquiries.
• Demonstrate strong technical aptitude and the ability to quickly learn and navigate new systems, tools, and processes.
• Ensure all work is completed in accordance with company policies, service standards, and regulatory requirements.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance processes and efficiencies.

Skills

Administrative skills

Communication skills

Time management

Microsoft Office

Multitasking

Customer service mindset

Tech literacy

Attention to detail

Tools

Microsoft Office Suite

Job description

Temporary Full Time

We are looking for an Administration Support Associate.

Key Responsibilities

• Provide administrative and operational support to Senior Underwriters and Underwriting Consultants, ensuring efficient workflow management and timely completion of tasks
• Prepare, draft, and distribute professional correspondence to applicants, banking partners, and other internal and external stakeholders
• Maintain accurate records and documentation within underwriting and reporting systems
• Assist with the collection, organization, and review of client and application information to support underwriting decisions
• Liaise with internal teams to obtain required documentation and resolve routine inquiries
• Demonstrate strong technical aptitude and the ability to quickly learn and navigate new systems, tools, and processes
• Ensure all work is completed in accordance with company policies, service standards, and regulatory requirements
• Contribute to continuous improvement initiatives by identifying opportunities to enhance processes and efficiencies

Qualifications & Skills

• Strong administrative, organizational, and time management skills
• Excellent written and verbal communication abilities
• High attention to detail and accuracy
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and the ability to learn new technologies quickly
• Ability to manage multiple priorities in a fast-paced environment
• Strong customer service mindset and relationship-building skills
• Previous experience in financial services, underwriting, insurance, or banking environments is considered an asset
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life

This position will be located in the Toronto head office and follows a hybrid work model, with an in-office presence required two days per week.

The base salary for this position is between $45,500 - $61,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted