Property Manager (Retail & Commercial)

QuadReal Property Group, LP; Vancouver; On-site; CAD 90,000 - 120,000; Full time

Job summary

QuadReal Property Group is seeking a Property Manager (9-Month Contract) based out of Oakridge Park to support retail and commercial office operations. You will report to the General Manager and assist with day-to-day portfolio activities while delivering best-in-class customer service.

Ideal candidates have 3+ years of property management experience, a related post-secondary degree, and strong communication skills.

Qualifications

• 3+ years of related property management experience.
• Post-secondary degree in Business Administration or Property Management is considered an asset.
• Ability to communicate effectively and professionally, both oral and written with owners, tenants and team members.
• Strong time management skills with the ability to effectively manage tight deadlines and work under pressure to achieve quality results.
• Knowledge of Yardi is considered an asset.
• The position requires a property management real estate license in good standing.

Responsibilities

• Support the General Manager with managing the building portfolio and assist with completing annual budgeted projects.
• Complete the analysis of financial statements for preparation and posting of monthly reports.
• Assist with the annual budget process for buildings within the portfolio.
• Liaise with tenants for escalated collection of accounts receivable matters and reconcile accounts.
• Administer lease related payments, such as tenant allowances etc.
• Supervise contractors and ensure compliance for major service contracts; maintain/update contract schedule and databases.
• Process all cheques, invoices and related reports within JD Edwards
• Process and match invoices, code invoices to comply with budget schedules, and compile/verify for submission to Regional Accounting
• Perform administrative functions related to property management and analysis of leases
• Tender operational contracts (landscaping/snow removal, HVAC, etc.)
• Monitor and follow up on QuadReal Connect/Tenant maintenance requests to ensure overall service delivery is consistent with QuadReal standards
• Maintain and update tenant information for timely collection and recording of tenant insurance certificates
• Maintain tenant manuals and assist with coordination of tenant appreciation function for the buildings in the portfolio
• Oversee periodic tenant surveys, ensuring distribution of survey on a timely basis and encouraging maximum participation of all tenants
• Review all survey responses, analyze trends, and provide feedback on overall ratings, ensuring all tenants issues have been dealt accordingly
• Type and distribute correspondence to tenants and prepare rental letters
• Responsible for rent collection, cheque posting, application of money to tenant accounts, and reviewing monthly recurring billings
• Liaise with tenants and provide prompt follow-up and communication for dealing with tenant matters
• Monitor and track vacant unit utility accounts
• Read and understand leases to ensure accurate information is received and maintained.
• Read and review Lease Review Checklists and reports (LRC’S)
• Maintain and update security deposit reports
• Other related duties as directed by the Property Manager

Skills

Communication skills

Time management

Problem solving

Adaptability

Property management license

Education

Post-secondary degree in Business Administration or Property Management

Tools

Yardi

MS Office

JD Edwards

Job description

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. QuadReal: Excellence lives here. www.quadreal.com

Role Description

Based out of Oakridge Park, the Property Manager (9-Month Contract) provides support to the retail and commercial office functions. Reporting directly to the General Manager, Property Manager is responsible for assisting with day-to-day activities for the portfolio and providing best-in-class customer service.

Responsibilities

• Support the General Manager with managing the building portfolio and assist with completing annual budgeted projects
• Complete the analysis of financial statements for preparation and posting of monthly reports
• Assist with the annual budget process for buildings within the portfolio
• Liaise with tenants for escalated collection of accounts receivable matters and reconcile accounts
• Administer lease related payments, such as tenant allowances etc.
• Supervise contractors and ensure compliance for major service contracts; maintain/update contract schedule and databases
• Process all cheques, invoices and related reports within JD Edwards
• Process and match invoices, code invoices to comply with budget schedules, and compile/verify for submission to Regional Accounting
• Perform administrative functions related to property management and analysis of leases
• Tender operational contracts (landscaping/snow removal, HVAC, etc.)
• Monitor and follow up on QuadReal Connect/Tenant maintenance requests to ensure overall service delivery is consistent with QuadReal standards
• Maintain and update tenant information for timely collection and recording of tenant insurance certificates
• Maintain tenant manuals and assist with coordination of tenant appreciation function for the buildings in the portfolio
• Oversee periodic tenant surveys, ensuring distribution of survey on a timely basis and encouraging maximum participation of all tenants. Review all survey responses, analyze trends, and provide feedback on overall ratings, ensuring all tenants issues have been dealt accordingly Type and distribute correspondence to tenants and prepare rental letters
• Responsible for rent collection, cheque posting, application of money to tenant accounts, and reviewing monthly recurring billings
• Liaise with tenants and provide prompt follow-up and communication for dealing with tenant matters
• Monitor and track vacant unit utility accounts
• Read and understand leases to ensure accurate information is received and maintained.
• Read and review Lease Review Checklists and reports (LRC’S)
• Maintain and update security deposit reports
• Other related duties as directed by the Property Manager

Experience and Qualifications

• 3+ years of related property management experience
• Post-secondary degree in Business Administration or Property Management is considered an asset
• Ability to communicate effectively and professionally, both oral and written with owners, tenants and team members
• Strong time management skills with the ability to effectively manage tight deadlines and work under pressure to achieve quality results
• Ability to resolve problems using facts and sound reasoning
• Innovative approach with a willingness to manage and adapt to change
• Intermediate skills with MS Office.
• Knowledge of Yardi is considered an asset
• It is a requirement of this position to hold a property management real estate license in good standing. Those who are in the process or have not yet obtained their license will be granted a 1 year period from the start date of employment to complete the process. Successful completion will be an added condition of employment.
• The expected annualized base salary range for this role is $90,000-$120,000. The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives.

Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

At QuadReal, we value performance. This may mean occasional requirements to work extended hours during evenings or weekends to meet critical business deadlines.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format.

If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.

For 10 years, QuadReal has created spaces that enhance the lives of the people and communities we serve. Headquartered in Vancouver, Canada, we are a leading global real estate partner focused on driving meaningful impact while delivering prudent growth. With a global perspective and local expertise collected from offices across Canada, the US, Asia and the UK, our success stems from our incredible team and from our values— integrity, collaboration, performance, innovation and responsibility.

Together, we’re reimagining an industry and building a culture where ingenuity meets community building.