Administrative Assistant

CBI Health; Southwestern Ontario; On-site; CAD 36,000 - 44,000; Full time

Benefits offered by this job

Continuous learning

Comprehensive benefits

Flexible hours

Job summary

CBI Health in Waterloo, ON is seeking an Administrative Assistant to support our Intake and Scheduling teams at the Waterloo clinic. This full-time role reports to the Manager of Operations and offers a starting salary of $40,000 per year.

You will handle incoming calls, greet clients, assist with referrals, data entry, and appointment coordination, ensuring timely communication with referral sources and adherence to service levels.

Qualifications

• Proficient with MS Office 365, Excel, Word and Adobe Acrobat.
• Excellent telephone manner; clear English communication by phone and email.
• Strong organizational and prioritization skills with solid time management.
• Ability to learn quickly in a fast-paced environment with minimal supervision.

Responsibilities

• Answering incoming calls and directing queries.
• Greeting clients and guests and checking in.
• Chaperoning assessments.
• Data entry of referrals into referral management software.
• Provide appointment details to referral sources within SLA.
• Appointment attendance confirmation.
• Follow up on consent forms and other documents.
• Support for same-day issues, cancellations and no-shows including direct reschedules.
• Assist with appointment reminder calls.
• Other administrative support, as required.

Skills

Excellent telephone manner

English communication

Strong organizational skills

Time management

Quick learner

Tools

MS Office 365

MS Excel

MS Word

Adobe Acrobat

Job description

Administrative Assistant – Waterloo, ON CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.

CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients. We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes. Learn more at cbihealth.ca.

About This Opportunity

FOCUS Assessments looking for a candidate who is a quick learner and highly organized, with excellent computer skills, to work as an Administrative Assistant supporting our Intake and Scheduling teams at our Waterloo clinic.

This is a full-time position reporting to the Manager of Operations.

Starting salary: $40,000 per year

Take an inside look at what you’ll do each day

• Answering incoming calls and direct queries to appropriate party
• Greeting Clients and Guests and Checking In
• Chaperoning assessments
• Data Entry of Referral into Referral Management Software
• Provide appointment details (Appointment Letters and Notices) to referral source within Service Level Agreement expectations
• Appointment Attendance Confirmation
• Follow up on Consent Forms and any other documents
• Support for same day of issues, cancellations and no shows including direct reschedules
• Assist with Appointment Reminder Calls
• Other administrative support, as required

What You Need To Be Successful

• Computer Proficiency – MS Office 365, MS Excel and MS Word, and Adobe Acrobat/Reader
• Excellent telephone manner, ability to communicate in English by phone and email
• Strong organizational and prioritizing skills and effective time management skills required
• Ability to learn quickly in a fast-paced environment with minimal supervision
• Accuracy and attention to detail in tasks
• Knowledge of the rehabilitation and independent medical sector an asset, but not required

What CBI Health Offers You

• Continuous learning and skills development, including management opportunities
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
• Flexible hours, which allow work-life balance and focus on quality of life

Inclusion matters

We welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.