Administrative Assistant

Desjardins; Quebec; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Annual bonus

4 weeks vacation

Defined benefit pension plan

Group insurance including telemedicine

Telework equipment reimbursements

Job summary

Desjardins is seeking a Temporary 12-month position to support the general manager and small caisse teams with administrative and secretarial duties. The role includes planning, document production, event logistics, and process support, with attention to accuracy and confidentiality.

The ideal candidate has a trade school diploma and at least two years of relevant experience, with strong French language skills and professional communication.

Qualifications

• Two years minimum relevant experience is required.
• Knowledge of French is required.
• Strong telephone etiquette and professional communication are expected.
• Familiarity with financial services or caisse operations is a plus.

Responsibilities

• Support general manager and managers with planning and scheduling as directed.
• Prepare documents such as records, minutes, reports, statistics, and balance sheets.
• Organize logistics for meetings, training, travel, and events.
• Handle internal administrative tasks like tracking sales, expenses, inventory and equipment.
• Maintain and update records, filing, purging and storage per regulations.
• Draft and format information documents across sectors as needed.
• Assist with information retrieval and business processes using information systems.

Skills

French language

Telephone protocol

Customer service standards

Attention to detail

Education

Trade school diploma

Job description

Temporary 12-month position

The incumbent supports the general manager and/or the manager(s) of a small-sized caisse in carrying out various administrative support and secretarial activities, as per managers' detailed instructions. He or she assists with carrying out management activities, as needed. More specifically, you will be required to :

• Support the general manager and/or the manager(s) in planning and coordinating management activities and input and track scheduling information. Follow up on phone calls, emails and mail for managers.
• Produce various documents (e.g. records, minutes, reports, statistics, and balance sheets).
• Participate in organizing logistics for various events (e.g. team meetings, committees, general meetings, training courses, telephone conferences, travel, public relations activities).
• Perform various internal management administrative tasks (e.g. tracking sales, maintaining the scorecard, monitoring expense accounts, managing inventory and equipment, conducting performance evaluations).
• Manage documents and update records related to various sectors (e.g. filing, purging and storage) in accordance with current practices and regulations.
• Perform various secretarial duties including drafting, formatting, updating, creating and revising the language of information documents generated by various sectors.
• Support the general manager and/or managers in retrieving information, carrying out business processes and using information systems.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

• Trade school diploma in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French required
• Knowledge of French spelling and grammar
• Understanding of the philosophy and fundamentals of financial services cooperatives
• Understanding of telephone protocol
• Knowledge of service standards
• Professionalism and attention to detail
  Action oriented, Communicates effectively, Customer Focus, Differences, Nimble learning, Plans and aligns, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Administration (FG)