Administrative Assistant

ABL Employment Inc; Hamilton; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Inclusive benefits package

RRSP matching

Vacation time increase with years of服务

Team-focused culture

Birthday and anniversary lunches

Professional Development opportunities

Job summary

ABL Employment Inc. in Hamilton, Ontario seeks an Administrative Assistant to manage client documentation, coordinate appointments, and support fast-paced office operations with accuracy and efficiency.

You will deliver exceptional client service, handle travel arrangements and events, and use MS Office and CRM systems to improve processes while maintaining confidentiality.

Qualifications

• Post-secondary education and at least one year of administrative experience preferred.
• Strong organizational, multitasking, time-management, problem-solving, and attention-to-detail skills.
• Excellent verbal and written communication skills with a professional, client-focused approach.
• Ability to work independently, manage confidential information, and exercise sound judgment.
• Experience with client-facing activities, event coordination, concierge services, CRM systems or client databases is an asset.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, and Copilot).

Responsibilities

• Act as the primary client contact by coordinating appointments, managing communications, preparing meeting materials, and delivering exceptional client service.
• Support client concierge and lifestyle requests, including travel arrangements, reservations, gift procurement, and special projects.
• Coordinate client events and meetings, including logistics, RSVP tracking, catering, room setup, note-taking, and follow-up actions.
• Maintain accurate client records, process documentation, and liaise with carriers, institutions, and service providers to support account administration.
• Provide administrative support through reporting, data entry, document management, calendar coordination, and preparation of meeting packages and correspondence.
• Identify process improvements and provide general operational support to enhance team efficiency and client experience.

Skills

Organizational skills

Multitasking

Time management

Attention to detail

Verbal communication

Written communication

Independent work

Client service

Education

Post-secondary education

Tools

Microsoft Office Suite

CRM systems

Teams

Copilot

Job description

Our client is seeking a detail-oriented Administrative Assistant with strong organizational and communication skills, experienced in managing client documentation, prioritizing correspondence, and supporting fast-paced office operations. Adept at delivering exceptional client service while maintaining accuracy and efficiency.

What is in it for you?

• Inclusive benefits package.
• Company matching Group RRSP.
• Vacation time increase with years of service.
• Unique team-focused culture.
• Birthday and anniversary lunches.
• Professional Development opportunities.

Responsibilities

• Act as the primary client contact by coordinating appointments, managing communications, preparing meeting materials, and delivering exceptional client service.
• Support client concierge and lifestyle requests, including travel arrangements, reservations, gift procurement, and special projects.
• Coordinate client events and meetings, including logistics, RSVP tracking, catering, room setup, note-taking, and follow-up actions.
• Maintain accurate client records, process documentation, and liaise with carriers, institutions, and service providers to support account administration.
• Provide administrative support through reporting, data entry, document management, calendar coordination, and preparation of meeting packages and correspondence.
• Identify process improvements and provide general operational support to enhance team efficiency and client experience.

Qualifications

• Post-secondary education and at least one year of administrative experience preferred.
• Strong organizational, multitasking, time-management, problem-solving, and attention-to-detail skills.
• Excellent verbal and written communication skills with a professional, client-focused approach.
• Ability to work independently, manage confidential information, and exercise sound judgment.
• Experience with client-facing activities, event coordination, concierge services, CRM systems, or client databases is an asset.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, and Copilot) and comfort working in a paperless environment.

AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL’s AI policy, please visit www.ablemployment.com/how-abl-utilizes-automation-and-ai-technology/

AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL’s AI policy, please visit www.ablemployment.com/how-abl-utilizes-automation-and-ai-technology/