Administrative Assistant

Max Health Fred; Fredericton; On-site; CAD 23,000 - 32,000; Full time

Job summary

Max Health Institute & Physiotherapy Fredericton is seeking a dedicated permanent full-time Administrative Assistant to join our vibrant clinic team. As the first point of contact, you will ensure a friendly, professional, and empathetic atmosphere while delivering superior customer service.

You will manage calls, scheduling, billing, insurance claims, and patient accounts, while maintaining tidy offices and a positive environment.

Qualifications

• Completion of a post-secondary administration program and a minimum of 3 years of experience in an administrative role (medical or extended healthcare clinic environment considered an asset).
• Possess exceptional customer service and interpersonal skills.
• Comfortable with technology, and ability to learn new software quickly.
• Excellent written and oral communication skills.
• Ability to multi-task effectively.

Responsibilities

• answer and respond to incoming calls in a timely and professional manner
• greet and assist all patients while going above and beyond to ensure their comfort and satisfaction
• provide a variety of support services to various areas of the clinic and to our clinicians
• ensure the schedules run efficiently and maintain wait lists
• process insurance claims and billing of patient appointments
• ensure all electronic accounts and files are kept current
• keep clinic areas neat and orderly
• follow Health & Safety guidelines

Skills

Customer service

Communication

Multi-tasking

Organization

Education

Post-secondary admin program

Tools

JaneApp

Job description

Max Health Institute & Physiotherapy Fredericton is in search of a dedicated permanent full-time administrative assistant to join the vibrant team.

What we do.

Max Health Fredericton is home to a multi-disciplinary team of healthcare professionals including Physiotherapists, Chiropractors, Massage Therapists, Athletic Therapists, Osteopaths, and an Occupational Therapist.

Our therapies include Concussion Management, Pelvic Floor Physiotherapy, Orthopaedic & Sports Injuries and Rehabilitation, Cancer and Cancer Treatment related concerns, and Vestibular Rehabilitation.

Our team of diverse clinicians are focused on empowering our clients through an advanced multi-disciplinary approach to injury and rehabilitation. Through education and exercise prescription, our clients are encouraged to be active participants in their treatment plans. Our goal is to help our clients on their journey to achieving and maintaining optimal health while living a pain-free life.

Are you the right candidate for this position?

As the first point of contact for clients, your primary goal as an administrative assistant is to create a friendly, professional discrete, empathetic, and welcoming atmosphere, and to provide superior customer service.

Your positivity brightens the clinic, and you’re helpful and organized. You take initiative when you see the opportunity to lend a hand or grow your skills, and you actively seek ways to improve the role or make processes more efficient. You also have strong communication skills – you’re well-spoken and thoughtful when communicating with clients and the rest of the Max Health team, and your writing is clear and articulate.

On a practical level, you will:

answer and respond to incoming calls in a timely and professional manner

work effectively in an environment that requires multi-tasking

keep organized and foster a productive working environment

greet and assist all patients while going above and beyond to ensure their comfort and satisfaction

provide a variety of support services to various areas of the clinic and to our clinicians

ensure the schedules run efficiently and maintain wait lists

process insurance claims and billing of patient appointments

ensure all electronic accounts and files are kept current

ensure all areas of the clinic are kept neat and orderly

wash, dry, and fold clinic linens as required

follow Health & Safety guidelines

You’ll be successful in this role if you are a natural-born organizer; someone who loves to bring order to any situation, and to improve systems and processes. If you’re someone who cares about your work, your team, the business, and most importantly, the health of the clients, you’re bound to be successful in this role.

The position of Administrative Assistant is a full-time permanent position with 36-40 hours per week. Hourly starting wage is $20/hr. Health Benefits are available with this position.

In the position you will not work weekends or paid NB holidays. This position will require you to work one to two evenings per week until approximately 8:30pm. Shifts are currently on a variable rotating schedule (7:30am-3:30pm, 9:00am-5:00pm, and 12:30pm-8:30pm). Currently, our Fredericton clinics are closed on Fridays at 3:30pm.

The successful candidate joining our team must be dedicated and passionate about the field of Healthcare and Administration – someone who will grow with Max Health and who can envision themselves working with us for a long time to come. The position require aa proactive and self managing person, who follow policies and procedures, and work well within a team environment. We are investing in our future, and if this sounds like a position that interests you, we would love to hear from you.

Qualifications:

Completion of a post-secondary administration program and a minimum of 3 years of experience in an administrative role (medical or extended healthcare clinic environment considered an asset), or an equivalent combination of education and experience is very valuable but not required.

Possess exceptional customer service and interpersonal skills

Comfortable with technology, and ability to learn new software quickly

Excellent written and oral communication skills

Ability to multi-task effectively

Self-motivated with strong problem-solving skills

Considered Assets:

Experience with JaneApp

Knowledge of the human anatomy

Experience processing extended health insurance claims

Experience working in a medical or extended healthcare clinic setting