Administrative Assistant

CASA Mental Health; Edmonton; On-site; Full time

Job summary

Join a leading organization in mental health as an Administrative Assistant, supporting children, youth, and families with timely care. This casual position requires travel across Edmonton sites, offering a dynamic work environment and the chance to make a difference.

Qualifications

• Two years of relevant administrative or customer service experience preferred.
• Experience in a health care setting is an asset.

Responsibilities

• Greet guests, patients, and families, and coordinate arrivals.
• Book appointments and register new patients.
• Perform general office administration duties.

Skills

Communication

Customer Service

Attention to Detail

Education

High school diploma

Medical office assistant program

Business administration program

Tools

Microsoft Office

Job description

Join CASA Mental Health in shaping a brighter future for children, youth and families by providing them with timely mental health care and empowering them to thrive. This is a casual, float position and will require ability to travel to all Edmonton and area sites.

Job Details


Wage range: $23.34 to $27.58 per hour
Shift structure: Monday to Friday, 7.25 hours per day
Primary location:CASA Fort Road
Secondary location(s):CASA West, CASA Centre, CASA Downtown, CASA House
Union:In-scope
Classification: Administrative Support II
FTE:0
Status:Casual

About the Role
The Clinical Administration team supports the organization through direct and indirect assistance across clinical and business departments. The team also provides external, public-facing support to CASA patients and families through multiple avenues.

The Administrative Assistant will:

• Develop an understanding of CASA’s programs and the associated referral processes to best support patients and their families.
• Greet guests, patients and their families, and liaise with staff to coordinate arrivals and direct families.
• Book appointments, make confirmation calls and register new patients.
• Check patients in upon arrival and update demographic data.
• Respond to phone inquiries, direct calls to the appropriate persons and take accurate messages.
• Maintain a clean, safe and organized work space.
• Perform general office administration duties such as photocopying, printing, mailing, facility opening and closing, etc.
• Provide administrative assistance to the Manager, Clinical Administration.

Qualifications

• Two years of relevant administrative or customer service experience is preferred.
• Successful completion of medical office assistant and/or business administration program is preferred.
• High school diploma.
• Experience in a health care setting is an asset.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Proficient in Microsoft Office software.
• High level of accuracy with data entry.
• Attention to detail and ability to appropriately prioritize work.

Conditions of Employment

• A satisfactory Criminal Records Check. This would be the financial responsibility of the successful candidate.

Closing Date: May 20, 2025
Please quote the following competition number in your application materials 25-106