Administrative Analyst 2 (12 Month Contract)

ia; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

ia in Vancouver is seeking an Administrative Analyst, Level 2 to support Client Service Administration. You will coordinate and administer insurance applications, billing activities, and ongoing policy administration, working closely with Underwriting, plan administrators, plan members and external providers.

This role emphasizes administrative expertise, analytical thinking, and attention to detail within a collaborative team.

Qualifications

• Coordinate and administer insurance applications, billing activities, and policy administration.
• Work with Underwriting, plan administrators, plan members and external service providers to ensure requests are processed accurately.

Responsibilities

• Process and administer insurance applications according to guidelines and SLAs.
• Analyze applications and coordinate with Underwriting on medical and paramedical requirements.
• Execute and distribute billing runs; verify results against processes and changes.
• Support Customer Service with administrative tasks and communicate with plan administrators and members.
• Coordinate correspondence with external vendors and providers (MIB, Dynacare, health care professionals).
• Apply analytical thinking during monthly billing cycles, renewals, onboarding, or policy changes.
• Provide coverage for Administrative Analyst, Level 1 when needed.
• Share knowledge and train colleagues based on experience.
• Identify opportunities to improve team and departmental processes.

Job description

Job Description

Build the future with us

Are you eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As an Administrative Analyst, Level 2, you will play an important role in supporting the Client Service Administration team by coordinating and administering insurance applications, billing activities, and ongoing policy administration. You will work closely with colleagues, Underwriting, plan administrators, plan members, and external service providers to ensure requests are processed accurately, efficiently, and in accordance with established guidelines.

This position is a great opportunity to showcase your administrative expertise, analytical thinking, and attention to detail within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and continuous improvement

This role will require that the person be based in Vancouver as they will be expected to be in the office 5 days a week.

What you’ll accomplish with us

• Process and administer insurance applications in accordance with established guidelines and service-level agreements.
• Analyze submitted applications and coordinate with Underwriting regarding medical and paramedical requirements, including managing correspondence with applicants and third-party administrators, as applicable.
• Execute and distribute individual and divisional billing runs, and review results for accuracy by cross-referencing information against established processes, known issues, and upcoming changes.
• Support the Customer Service team with administrative processes and requests, and communicate with plan administrators and plan members as required.
• Coordinate operational correspondence with external vendors and service providers, including the Medical Information Bureau (MIB), Dynacare, and health care professionals.
• Apply critical and analytical thinking during key operational periods and events, including monthly billing cycles, policy renewals, high-profile client onboarding or termination, and organizational or policy structure changes.
• Provide support and coverage for Administrative Analyst, Level 1 responsibilities, when required.
• Share knowledge and provide training to colleagues based on your experience and subject-matter expertise.
• Identify and propose opportunities to improve team and departmental processes.

What could accelerate your success in this role

• Demonstrates strong organizational skills and attention to detail, with the ability to manage multiple priorities while maintaining accuracy and meeting established service levels.
• Applies critical and analytical thinking when reviewing applications, billing activities, and administrative requests.
• Has experience in an administrative, insurance, financial services, or other service-driven environment.
• Demonstrates knowledge of administrative processes and the ability to apply established procedures and guidelines accurately and consistently.
• Possesses strong analytical and problem-solving skills, including the ability to review information, identify discrepancies, and determine appropriate next steps.
• Communicates clearly and professionally, both verbally and in writing, with colleagues, internal partners, clients, plan members, and external service providers.
• Works effectively both independently and collaboratively, supporting colleagues and contributing to shared priorities and goals.
• Demonstrates adaptability and can effectively pivot as workloads, priorities, and operational requirements evolve.
• Takes initiative in developing their knowledge of products, processes, systems, and administrative workflows.
• Is comfortable working with the business systems and technology used to administer applications, policies, billing activities, and client requests.
• Can organize and prioritize a varied workload, meet deadlines, and maintain accuracy during periods of increased operational activity.
• Contributes to a collaborative learning environment by sharing knowledge, supporting colleagues, and identifying process-improvement opportunities.
• Is available to work in the office five days per week, with the potential to transition to a hybrid work arrangement in the future based on business needs and readiness for the role.
• Has proficiency in French, which would be considered an asset.

Why you'll love working with us

A work environment where learning and development merge with a collective pursuit of excellence. AI in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth. A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed. A collaborative workplace where knowledge sharing, professional development, and con