Office Manager

Office of the Ombudsperson and the Public Interest Disclosure Commissioner; Charlottetown; On-site; CAD 55,000 - 75,000; Full time

Job summary

The Office of the Ombudsperson and the Public Interest Disclosure Commissioner in Charlottetown is seeking an Office Manager to provide confidential executive and administrative support, manage operational systems, and serve as a key contact for the public and stakeholders.

The successful candidate will handle sensitive information with integrity and help coordinate case management, records, finance, and reporting.

Qualifications

• Post-secondary diploma or university degree in a relevant field.
• Five+ years providing executive or administrative support at a high level.
• Strong communication, interpersonal and organizational skills.
• Knowledge of government structures and public sector operations.

Responsibilities

• Provide executive and administrative support to the Ombudsperson, Public Interest Disclosure Commissioner, and office staff.
• Serve as the primary point of contact for the public, providing information and referrals.
• Coordinate office operations, schedules, travel, and special projects.
• Manage budgeting, expenditures, invoicing, and financial reporting.
• Administer the office’s case management and prepare reports.
• Maintain records management program and information assets.
• Coordinate IT, website, translation, resources, and vendor relations.
• Liaise with Legislative Assembly Office and government partners.
• Support strategic initiatives and communications projects.
• Criminal record and vulnerable sector check successfully completed.

Skills

Adaptability

Computer Use

Oral Communication

Working with Others

Education

Post-secondary diploma in administrative or executive assistance

University degree

Tools

Office 365

Oracle

Adobe Pro

Electronic records

Case management systems

Job description

Overview
Reporting directly to the Ombudsperson and Public Interest Disclosure Commissioner, the Office Manager plays a key role in supporting the effective operation of the Office by providing confidential executive and administrative support, managing operational systems and processes, and serving as a primary point of contact for the public and stakeholders. The successful candidate will demonstrate exceptional judgment, discretion, and integrity while managing sensitive information, coordinating competing priorities, and overseeing the Office’s case management, records management, financial administration, and reporting functions in a professional and service-oriented environment.

Qualifications and Experience
The ideal candidate is a motivated, detail-oriented professional committed to public service excellence, with strong administrative, organizational, and interpersonal skills. Successful candidates will possess:

• A post-secondary diploma in administrative or executive assistance, or a university degree; related education in records management, conflict resolution, psychological first aid, case management systems, or a similar field is considered an asset;
• Five or more years of progressively responsible administrative or executive support experience;
• Excellent communication, interpersonal, and organizational skills, with the ability to work independently, manage competing priorities, and build effective relationships with diverse stakeholders;
• Knowledge of government structures and public sector operations;
• Experience in financial administration, records and information management, and the preparation of statistical, operational, and performance reports;
• Proficiency with Office 365, Oracle, Adobe Pro, electronic records, and case management systems;
• Demonstrated ability to handle sensitive and confidential information with sound judgment, professionalism, integrity, and discretion;
• A proactive approach to problem-solving and a commitment to continuous improvement

Key Responsibilities

• Provide executive and administrative support to the Ombudsperson, Public Interest Disclosure Commissioner, and office staff;
• Serve as the primary point of contact for the public, providing information, referrals, and support regarding the Office’s mandate and services;
• Coordinate office operations, including correspondence, schedules, meetings, travel arrangements, and special projects;
• Manage financial and administrative functions, including budgeting, expenditure tracking, invoice processing, and financial reporting;
• Administer the Office’s case management system and prepare operational, statistical, and performance reports;
• Maintain the Office’s records management program and ensure the effective management of information assets;
• Coordinate information technology, website administration, translation services, office resources, and vendor relationships;
• Liaise with the Legislative Assembly Office, government departments, agencies, community organizations, and other stakeholders;
• Support strategic initiatives, communications activities, and projects that advance the Office’s mandate and objectives;
• Successful completion of a criminal record and vulnerable sector check.

Tagged as: 13100

Essential Skills:

• Adaptability
• Computer Use
• Oral Communication
• Working with Others

Soft Skills:

• Adaptability
• Attention to Detail
• Effective Communication
• Organization

Hard Skills:

• Administrative Support
• Client Services
• Government Services

Languages:

• English