Admin Support 9 - CIMRAC & PAAU ADMIN

SJH St. Joseph's Healthcare Hamilton; Hamilton; On-site; CAD 58,000 - 63,000; Part time

Job summary

St. Joseph’s Health System is seeking an administrative support professional to assist the Community Internal Medicine Rapid Access Clinic (C-IMRAC) and Pre-Admission Assessment Unit (PAAU).

You will interact directly with patients and families and collaborate with nurses, physicians and allied health staff. The role requires a medical office administration diploma or equivalent, proficiency in EPIC and Office 365, and strong organizational skills to manage multiple tasks and respond to a

Qualifications

• Post-secondary diploma/certificate in medical office administration or equivalent combination of education and experience
• Medical terminology certificate
• Minimum 2-3 years' experience in a health care environment
• Previous experience in a rapid assessment clinic is an asset
• Demonstrated commitment to the values of Service, Responsible Stewardship, Community Responsiveness, Respect, Teamwork and Collaboration
• Previous experience with EPIC (Dovetale), Outlook and Web access
• Intermediate level in MS Word, MS Excel, Spelling
• Ability to communicate effectively and tactfully, both in person and by telephone
• Maintain excellent interpersonal relationships while handling multiple tasks, frequent interruptions and stressful situations
• Essential to demonstrate compassion and understanding with patients and their families in all interactions
• Strong organization skills, with ability to set own priorities and work with minimal supervision
• Excellence in grammar, spelling, and punctuation, together with report writing skills

Responsibilities

• Registers patients, verifies health care and other patient demographics, and enters all pertinent information into the hospital patient processing information systems: EPIC (Dovetale), Office 365 Microsoft, Teams
• Assembles patient charts for each day, ensuring all pertinent patient information is included with the ability to process same day and time sensitive patient bookings
• Provides reception duties as required by handling all incoming phone calls and enquiries to C-IMRAC and PAAU in an efficient and courteous manner
• Handles the documentation and flow of physician/nursing orders, laboratory reports, bloodwork, diagnostic test results, appointment sheets
• Maintains unit statistics and produces various reports, patient profiles
• Provides administrative support in typing routine correspondence sorts/distributes mail, faxes and emails, books conference rooms and coordinates meetings
• Schedules and maintains clinics for medical learners, organizes and updates patient charts, collects patient demographics and monitors clinic bookings
• Assists with other unit activities as assigned by Manager

Skills

Medical terminology

EPIC (Dovetale)

Outlook

MS Word

MS Excel

Communication

Organization

Teamwork

Education

Medical office administration diploma

Medical terminology certificate

Tools

EPIC (Dovetale)

Outlook

Office 365

Teams

Job description

Position Details

Job Number: JR02050

Department: PAAU Administration Staff

This position may be scheduled at any of the following sites: West 5th Campus (Hamilton Mountain)

Job Type: Temporary (Fixed Term)

Part time

Contract Duration: (If applicable) 15 months

Number of Positions: 1

Union: CUPE Local 786

Hourly Rate (Min / Max): $29.52 - $32.08

Schedule Work Days: Monday to Friday

Time of Day: Days

Shift: Hours - 7.5

Shift Start: (If applicable) AM 07:00, AM 07:30

Reason for Posting: Posting is for a role with an existing vacancy

Application Dates Opening Date: 2026-09-17

Closing Date: 2026-09-24

Position Summary

This position provides clerical support to the Community Internal Medicine Rapid Access Clinic (C-IMRAC) and Pre-Admission Assessment Unit (PAAU), working in collaboration with multidisciplinary team of nurses, physicians and allied health. The incumbent interacts directly with patients and their families as well as hospital departments.

Qualifications

• Post-secondary diploma/certificate in medical office administration or equivalent combination of education and experience
• Medical terminology certificate
• Minimum 2-3 years' experience in a health care environment
• Previous experience in a rapid assessment clinic is an asset
• Demonstrated commitment to the values of Service, Responsible Stewardship, Community Responsiveness, Respect, Teamwork and Collaboration
• Previous experience with EPIC (Dovetale), Outlook and Web access
• Intermediate level in MS Word, MS Excel, Spelling
• Ability to communicate effectively and tactfully, both in person and by telephone
• Maintain excellent interpersonal relationships while handling multiple tasks, frequent interruptions and stressful situations
• Essential to demonstrate compassion and understanding with patients and their families in all interactions
• Strong organization skills, with ability to set own priorities and work with minimal supervision
• Excellence in grammar, spelling, and punctuation, together with report writing skills

Responsibilities

• Registers patients, verifies health care and other patient demographics, and enters all pertinent information into the hospital patient processing information systems: EPIC (Dovetale), Office 365 Microsoft, Teams
• Assembles patient charts for each day, ensuring all pertinent patient information is included with the ability to process same day and time sensitive patient bookings
• Provides reception duties as required by handling all incoming phone calls and enquiries to C-IMRAC and PAAU in an efficient and courteous manner
• Handles the documentation and flow of physician/nursing orders, laboratory reports, bloodwork, diagnostic test results, appointment sheets
• Maintains unit statistics and produces various reports, patient profiles
• Provides administrative support in typing routine correspondence sorts/distributes mail, faxes and emails, books conference rooms and coordinates meetings
• Schedules and maintains clinics for medical learners, organizes and updates patient charts, collects patient demographics and monitors clinic bookings
• Assists with other unit activities as assigned by Manager

St. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([e-mail]).

At St. Joe’s Hamilton, we believe in nurturing new talent, providing an inclusive and supportive work environment with meaningful growth opportunities, and exciting benefits and rewards. Whether you're passionate about providing compassionate care or eager to gain new skills, there’s a place here for you to grow, learn, and succeed! Dignity. Respect. Service. Justice. Responsibility. Enquiry.